Hi Mine,
Thank you for contacting AVG Community Forum. I see you are facing issues with accessing App locks. We are sorry for the inconvenience. Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) which shows the error message?
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
I currently have a multi-device subscription (10 devices) to AVG Ultimate. I tried that application locker to save some of my apps. I chose my bank account apps and whatsapp and locked them. But when I try to use them it required a pin code. I entered my phone's pin code but it never accepted it.
When I again enter AVG to cancel the locks of apps it again required a pincode!? I tried to uninstall my avg to solve it, it required a pin code for my "preferences section". But I never locked preferences section. It was really embarrasing the entire day.
I solved it by removing my subscription and turning to basic protection mode.
Why did it ask me the pin code? What is that pin code? Anyone who has experienced it before?
Thank you for updating the status, Mine.
We've created a ticket on your behalf and forwarded it to our designated mobile team. They'll contact you via email and help you accordingly.
Meanwhile, your patience is very much appreciated. Thanks!