Hi, Laurette.
We'd be glad to help you. We notice that you bought AVG PC TuneUp and AVG Internet Security twice, probably because you were unaware that you already have them. Among them, one set of AVG PC TuneUp and AVG Internet Security licenses were automatically renewed because you accepted for it when signing up for the first time. We have also sent a notification email about the upcoming automatic renewal 30 day prior to the date of charge, which also includes instructions to cancel.
Our refund team will process a refund for the recent charges of A$ 81.99 and A$ 53.99 from 29th Aug 2018 and 6th Sep 2018 respectively. You still have another set of AVG Internet Security and AVG PC TuneUp licenses active until 11th June 2019 and 14th July 2019 respectively. As per our 30 day refund policy, we could not process refund for these two subscriptions. However, we have canceled automatic renewal for these subscriptions and assure you will not be charged further.
Please let us know if you need any assistance to install and active AVG products on your PC.
Hi, Laurette.
We'd be glad to help you. We notice that you bought AVG PC TuneUp and AVG Internet Security twice, probably because you were unaware that you already have them. Among them, one set of AVG PC TuneUp and AVG Internet Security licenses were automatically renewed because you accepted for it when signing up for the first time. We have also sent a notification email about the upcoming automatic renewal 30 day prior to the date of charge, which also includes instructions to cancel.
Our refund team will process a refund for the recent charges of A$ 81.99 and A$ 53.99 from 29th Aug 2018 and 6th Sep 2018 respectively. You still have another set of AVG Internet Security and AVG PC TuneUp licenses active until 11th June 2019 and 14th July 2019 respectively. As per our 30 day refund policy, we could not process refund for these two subscriptions. However, we have canceled automatic renewal for these subscriptions and assure you will not be charged further.
Please let us know if you need any assistance to install and active AVG products on your PC.