AVG asking me pay for and install tune-up

Hello, Sandra.
I do understand the inconvenience this may have caused to you. Please click on this link http://avgclick.me/getscreenshot  for instructions on how to create a screenshot of the pop up that you are referring to. Then click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions to upload the screenshot here.
Trying to add a screenshot but can;t find anything to browse my computer to do so  - AVG keeps telling me there are problems that can be solved and I should pay for Tune-up to do this.  I already own tune-up and can't work out what I should do.
 

Sandra,
Thank you. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.

Thank you I have done that and look forward to hearing further from you 

User-added image

Above is the screenshot and thank you