Hi Jackie,
We are here to help.
During the renewal, the program will be activated the automatically if there is an existing program.
However, in order to make sure the program is activated we did send you an email with the key.
Please refer the following article and activate the program https://support.avg.com/SupportArticleView?urlname=Activate-AVG-TuneUp
You dont have to reinstall it again.
Let us know, if you need further help.
I've just received my auto renewal email for my Tune-up (multi-device) which I was notified that it was coming up. It says if you are given a licence number in the email it has to be activated. Is this so, as I would have thought it would be already activated, that it was just a case of renewing the subscription, which has been done? If I have to activate it, what do I do, as surely it doesn't need downloading again which seems to be what the info shows, as though you're having it for the first time. I would have thought there was nothing to do.
Hi Jackie,
We are here to help.
During the renewal, the program will be activated the automatically if there is an existing program.
However, in order to make sure the program is activated we did send you an email with the key.
Please refer the following article and activate the program https://support.avg.com/SupportArticleView?urlname=Activate-AVG-TuneUp
You dont have to reinstall it again.
Let us know, if you need further help.