AVG automatically found a virus in a HP Health Check folder?!

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Seems to me that somebody often says "AVG are always working 24/7."  Anyway, I would not empty the virus vault because this was quite possibly a false positive and your HPHC might not work without the quarantined file. Unfortunately my old HP computer running Vista does not have that specific file, so I cannot duplicate your issue. I would suggest treating the detection as a likely false positive by following this link: https://support.avg.com/SupportArticleView?urlname=How-to-report-a-false-incorrect-detection

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Bruce Sawyer quote 'Seems to me that somebody often says "AVG are always working 24/7." '…
Bruce, It would appear that you are confusing yourself regarding different departments @ AVG…
Virus detection… AVG virus experts are working around the clock to make sure AVG detects the latest viruses.
AVG Community Support expert assistance… Available as per my 1st posting.
AVG Guru



1

about an hour ago i opened hp support assistant to check for any updates. i then closed it about 15 mins later, whilst browsing the internet, a sign from AVG popped up automatically and said there was a virus:

Threat: General behavourial detection

Object name: C:\Program Files (x86)\Hewlett-Packard\HP Health Check\Active Check\product_line\HPResignFileLoader.exe

Severity:Medium

State: Secured

It has deleted the virus, or sorted it out or whatever but im just wondering how i couldve had a virus in the HP folder, coincidentally after runninga  HP check 15 mins before the sign come up/ I have never downlaoded anything or gone on any dodgy websites either.

thanks

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bnmj,n bmnk,jn quote 'It has deleted the virus, or sorted it out or whatever'…
bnmj,n bmnk,jn, If you have any further suspicious issues you can utilize this webpage (http://samplesubmit.avg.com/).
AVG Guru

4

Seems to me that somebody often says "AVG are always working 24/7."  Anyway, I would not empty the virus vault because this was quite possibly a false positive and your HPHC might not work without the quarantined file. Unfortunately my old HP computer running Vista does not have that specific file, so I cannot duplicate your issue. I would suggest treating the detection as a likely false positive by following this link: https://support.avg.com/SupportArticleView?urlname=How-to-report-a-false-incorrect-detection

5

bnmj,n bmnk,jn, Re AVG Community Support expert assistance from Brno, Czech Rep… They will attend to your posting @ their earliest convenience but please bear this in mind i.e. Workdays [Mon-Fri] 9:00am - 5:00pm CET.
AVG Guru