AVG Basic Protections Disabled

AVG Protection
12

Now I'm having this exact issue.  My AVG Antivirus updated automatically a few weeks ago.  Not just a daily defintion update, but an entire software update.  That's when this issue started.  I also uninstalled from the AVG and reinstalled from the website, but no help.

14

Hi Shawn,

My Email adress is GLGoodman@Earthlink.net.  Please let me know what additional supporting information your support team needs including the necessary instructons for collection of a support file. 
Best wishes,

Gordon

10

Hi Carter,

We're glad to look into this & help you. This isn't the usual behavior of AVG program.
Please let us know the version of your MAC & clarify whether you've dragged AVG to trash to uninstall it.

11

I'm having EXACTLY the same problem. AVG has been installed for years with no trouble, and then recently… let's just say our screen shots would look identical.

I tried uninstalling, restarting, and reinstalling AVG twice to no avail. 

AVG AntiVirus version 19.6
OSX version 10.14.6

3

The screenshots are in the first post

13

Hello to all concerned. Thank you for taking the time to write and I apologize for the delayed response.

My name is Shawn and I am writing to you on behalf of the AVG Senior Support team. I will help you.

Whom initially created this posting, on August 20, was Carter. Our support team reached out to Carter, by email, with instructon to collect a support file. 

Regrettably, Carter didn't write back, and this is still a undiagnosed disruption. Unfortunately, I am not able to communicate with you by email, as you did not create the orginal posting.

If not too much trouble, if you may please create your own posting(s), to include your AVG AntiVirus version/OSX version, a detailed description of the disruption you are experiencing and accompanying screenshot(s), will be most helpful.

Thank you for your time and effort. Regards, Shawn

7

I'm running MacOS 10.15.6, the latest version available, and I uninstalled AVG by going to the menu bar and clicking uninstall AVG, I did not drag it to the trash.

8

Hello to all concerned. Thank you for taking the time to write and I apologize for the delayed response.

My name is Shawn and I am writing to you on behalf of the AVG Senior Support team. I will help you.

Whom initially created this posting, on August 20, was Carter. Our support team reached out to Carter, by email, with instructon to collect a support file. 

Regrettably, Carter didn't write back, and this is still a undiagnosed disruption. Unfortunately, I am not able to communicate with you by email, as you did not create the orginal posting.

If not too much trouble, if you may please create your own posting(s), to include your AVG AntiVirus version/OSX version, a detailed description of the disruption you are experiencing and accompanying screenshot(s), will be most helpful.

Thank you for your time and effort. Regards, Shawn

1

Hi Shawn,

My Email adress is GLGoodman@Earthlink.net.  Please let me know what additional supporting information your support team needs including the necessary instructons for collection of a support file. 
Best wishes,

Gordon

2

We regret to hear that the issue persists even after a complete reinstallation.
Could you share a screenshot of the AVG user interface where it shows the error message?

4

Thank you, Carter.
We have escalated this issue to our senior team for further assistance.
We'll get back to you once we hear from them. Appreciate your patience.

5

Hi Carter,

We're glad to look into this & help you. This isn't the usual behavior of AVG program.
Please let us know the version of your MAC & clarify whether you've dragged AVG to trash to uninstall it.

6

I'm having EXACTLY the same problem. AVG has been installed for years with no trouble, and then recently… let's just say our screen shots would look identical.

I tried uninstalling, restarting, and reinstalling AVG twice to no avail. 

AVG AntiVirus version 19.6
OSX version 10.14.6

9

Now I'm having this exact issue.  My AVG Antivirus updated automatically a few weeks ago.  Not just a daily defintion update, but an entire software update.  That's when this issue started.  I also uninstalled from the AVG and reinstalled from the website, but no help.