AVG Battery Saver doesn't work on my PC

Hi Mariana, 

We will help you in this.
Could you share us the screenshot of the error message? 
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

Hi! I appreciate the help but this is just not working!
I have the screenshot and I am trying to follow the steps, I click on the 'Image' [mountain symbol], it shows up the "Image Square". There is this white glazed look on the page and the "Image Square" its locked, I can't do anything: I can't click on select image or write in the description or close the "Image Square".

Hi! I have installed the AVG Battery Saver however it doesn't seem to work on my PC.
It shows the message "Hmm... We don't see a battery here; You're on a desktop, so there´s nothing for AVG Battery Saver to save." However I am using my Laptop, with a battery, not being charged.

I have unsubscribe the AVG Battery Saver since isn't working! ... and the battery life of my PC didn't improve.

I have sent you an email asking for the screenshot, Mariana
Please check & revert to us for further queries.

Hi! I appreciate the help but this is just not working!
I have the screenshot and I am trying to follow the steps, I click on the 'Image' [mountain symbol], it shows up the "Image Square". There is this white glazed look on the page and the "Image Square" its locked, I can't do anything: I can't click on select image or write in the description or close the "Image Square".