Hello Kristy.
Thank you for contacting the AVG community.
Click this link (https://www.avg.com/en-ww/false-positive-file-form) to submit the form.
Our developers will check and get back to you as soon as possible.
If you believe/confirm the threat pop-up has been falsely detected by AVG, then you may exclude the site from scanning in AVG.
To exclude the file/website, please refer to this article (https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Antivirus-scan-exclusions).
Thanks for your understanding.
Thank you and keep us updated.
Hello Kristy.
Thank you for contacting the AVG community.
Click this link (https://www.avg.com/en-ww/false-positive-file-form) to submit the form.
Our developers will check and get back to you as soon as possible.
If you believe/confirm the threat pop-up has been falsely detected by AVG, then you may exclude the site from scanning in AVG.
To exclude the file/website, please refer to this article (https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Antivirus-scan-exclusions).
Thanks for your understanding.
Thank you and keep us updated.
Hi there,
I've been having problems with AVG blocking things it shouldn't. I updated AVG and the virus definitions and now it blocked CITRIXRECEIVERUPDATER.EXE because "it was infected with IDP.Generic." Citrix does not contain any sort of virus or problematic behaviour. I need Citrix for work.
Please whitelist Citrix so that I can use it.
Thank you!