Hello John,
We apologize for the inconvenience. We'll look into this and help you.
Please let us know if you received any threat message from AVG, regarding the game. If you did, please share us it's screenshot, so that we can check and assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you for understanding.
I posted the original problem, but you answered the people who attached complaints,but not us. I still don't have an answer for this:
AVG blocked Doubledown Casino for a phishing threat. I have played this for years without a problem. How do I get the site back?
Is that review team still working on the false positive report? I have not received an email yet. I see other people are having the same issue.
I posted the original problem, but you answered the people who attached complaints,but not us. I still don't have an answer for this:
As you are obviously one of AVG technicians, and apparently a lot of these folks with the same problem are trying. Then as you promotion says we are protected and your soft ware is suppose to not let this happen, I feel that you should clear this up not plop it in our laps as we actually have NO IDEA what your technical explanations are saying SO as I've upgraded to premium & paid for it, just fix it
We sincerely apologize for the inconvenience caused, John.
In this case, we request you to add the website to the AVG exception list and check if the issue still persists.
Refer to this article to add the website to the AVG exception list.
If the issue still persists, we request you to submit the website for False-positive analysis using this link.
Once you submit the file for False-positive analysis, our group of analysts will examine the website and if found harmless, they'll whitelist it.
Thank you for understanding. Keep us updated.
I am having the same problem with reaching the Doubledown casino site. Says URL:phishing threat
Is that review team still working on the false positive report? I have not received an email yet. I see other people are having the same issue.
I'm having trouble adding to exception list. After I put in the site as listed on the "threat" notification (http://doubledowncasino2.com/), and browse…what am I looking for??
Thank you for the clarification, John.
We can see that your false- positive report is currently under the review of our team of analysts. They'll check the website and will get back to you via email as soon as possible.
We request your patience in this regard.