AVG blocking an app update

Viruses & Threats
3

Hi Jean.
We're here to help.
AVG Behavior shield is analyzing the file for any threat.
If you are sure that the file is safe and trusted, please add the .exe file to AVG's exceptions list.
Click this link for steps to add the file to exclude.

1

I use a program for my Tax practice and need to update it but AVG is blocking the update - can anyone assist me.  It's an "exe" file.  I am getting a message as follows:
"It's been submitted for interrogation at the AVG Virus Lab. We're currently questioning the file, and it's starting to crack.  You'll be hearing from us soon"

Help!

2

Hi Jean.
We're here to help.
AVG Behavior shield is analyzing the file for any threat.
If you are sure that the file is safe and trusted, please add the .exe file to AVG's exceptions list.
Click this link for steps to add the file to exclude.