Hello Jesse,
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
For some reason, on one of the systems I have AVG installed on, whenever I try to launch Battle.net to play World of Warcraft, it will just sit inmemory and not fully launch. On the other system that I have WoW and AVG on, I don't have this issue. If I disable AVG, it starts right up and I can play. I created exceptions for all of the pertinent files, so is there anything I can do to resolve this without having to disable AVG all of the time?
Hello April,
I understand the inconvenience caused. I have escalated your case to our senior team. We will contact you soon with a solution, once we receive a reply or in need of more information.
Best regards,
Alok.
Thank you for waiting, April.
We need to collect the log files to analyze the exact issue. Provide us your email domain to draft you the email steps required for escalation.
The following is a mildly annoying workaround, but it worked for me on two computers and it seems to stick. First, add the whole world of warcraft folder to the AVG exceptions list. Don’t launch WoW yet. Second, go into the troubleshooting tab in the AVG options and turn on Passive Mode. You’ll get lots of warnings. Third, reboot. Fourth, launch WoW. It should work, but you’re running without protection. Fifth, alt-tab out, open AVG and follow its prompts to fix the lack of protection. Sixth, close all programs and reboot again. Check AVG to make sure it shows protection is back on. At this point WoW launches normally for me via the Blizzard app. For me this fix has persisted through subsequent reboots and shutdowns. Best of luck.
This is happening again with the latest update to the free version, 18.2.3046. I uninstalled it and everything was running as it should. Reinstalled it and it was back to AVG blocking WoW. Added all the exceptions and it worked fine until I shut down and started up my computer later. Now it's like it's not reading the exceptions anymore at all. Every thing was running fine until this last update. What else can I do to get it working? Trying to open a trusted program I want to on my computer and being completely unable to because this program won't allow it is kind of ridiculous.
Andrew, visit this https://support.avg.com/answers website and click on "Log In/Register" option.
If you already have AVG my account, then enter its credentials and log in. If not, create a new one and then log into the forum again.
Once you are logged in to community website, you will have an option as "Ask Community", click on it and you will be able to post your own topic.
HI AVG,
I am experiancing the same annoying problem and would like to be involved in the problem solving phase.
Cheers
Hello Jesse,
We apologize for the inconvenience caused.
May I know the name of the AVG product installed on your system?
Are you using free or paid version of AVG Program?
Have you tried to add it in exception list of AVG?
Thank you.
Hello Jesse,
We apologize for the inconvenience caused.
Have you tried to add it on your exception list of AVG Program?
Thank you.
Hey AVG Support Staff. Here is an idea - Try opening and playing World of Warcraft and DEBUG IT YOURSELVES. We, the customers, have paid for a service that is FAULTY. YOU, the provider and recipients of our cash should FIX the issue without all the canned responses. Obviousely, there is a problem but telling us to "uninstall and reinstall" and then to "try that again" or "seek help in the avg community" is ludicrous.
FIX IT.
Thank you for the information.
Please add this application to AVG "Do not Disturb" mode and check if that fix the issue.
To add this, open AVG AntiVirus free, click on "Menu->Do not Disturb mode".
Check this link https://support.avg.com/SupportArticleView?urlname=AVG-Do-Not-Disturb-Mode-Getting-Started for more information on how to use this feature on your computer.
Andrew, could you specify for which application you are experiencing the issue?
Is it working when AVG Antivirus free is disabled?
HI AVG,
I am experiancing the same annoying problem and would like to be involved in the problem solving phase.
Cheers
AVG keeps identifying wow.exe as a virus. I know I can set up an exception, but this is clearly a bug in your detection. Can you fix this? I am running AVG Internet Security 16.151.8013.
Thank you.
AVG,
I'm not sure how to express my anger with this Anti virus software. if you check your records I have been with you all for sometime. As of late your credability in my book has been decreacing. You need to fix the issues with Battle.net not working with your software or I will be force to find an alternitve anti virus program.
Please add me to your email list for info on this clearly outstanding problem
Hello Vladimir,
I have sent you an email with further instructions to be followed to get our additional support. Please check for the email on spam or junk folders if it is not present in the inbox.
Please feel free to contact us for any further assistance. Thank you.
AVG Internet Security full 16.61.7538 4 computers
Hello April,
I understand the inconvenience caused. I have escalated your case to our senior team. We will contact you soon with a solution, once we receive a reply or in need of more information.
Best regards,
Alok.
April, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru