Hello Peter,
We regret to hear about the inconvenience caused. We can see that your case has been escalated to our senior team and it has been assigned to one our senior team technician. They would analyze and reply back to your email as soon as possible with the resolution. If you still need refund, please click on the link to request refund : https://support.avg.com/RefundForm?l=en_US
Please, feel free to let us know if you require any further assistance. Thank you
Since 1st APRIL 2017 Email will down load first try in a day - after a minute all functions within the email stop 'Unknown error' and 'cannot reach server' The 'Web Tune up' is also inactive (Paid for)
I have AVG Ultimate, installed by an AVG technician by remote access. I have put up with all the diagnostics & working with the provider to prove it is an AVG problem. IF we take down the AVG firewall the emails work fine, BUT I am not protected. AVG have worked on my machine remotely through 4 expert technicians on several attempts - who have been unable to fix this including the developers - I have sent the error log files several times now - I will need a complete refund of my money as obviously AVG cannot fix this & I need to install something else. I am using a borrowed laptop, my cell phone and a tablet to access my emails NONE of these has AVG installed.
Hello Peter,
We regret to hear about the inconvenience caused. We can see that your case has been escalated to our senior team and it has been assigned to one our senior team technician. They would analyze and reply back to your email as soon as possible with the resolution. If you still need refund, please click on the link to request refund : https://support.avg.com/RefundForm?l=en_US
Please, feel free to let us know if you require any further assistance. Thank you