Hello Martin,
I apologize for the inconvenience. Please follow the below steps to fix the issue.
1. Restart MAC computer
2. Follow the article https://support.avg.com/SupportArticleView?l=en&urlname=Allow-AntiVirus-extensions-macOS-High-Sierra
3. If the issue persists, restart MAC computer again and check the status.
If not, please provide the screenshot of the error message, MAC version and AVG version to escalate the case.
Hallo Bhuvaneswari,
it was not High Sierra blocking the AVG. It is AVG blocking the Viber desktop software.
The Viber cannot be run nor reinstalled due to conflict with AVG.
Martin
the latest AVG update has blocked my desktop Viber on the MacBook.
Is there any simple way of making Viber running again? The system says my Viber is out of date. When downloading the fresh one from Viber.com, the AVG does not allow to install. Strange.
Turned off AVG for the installation, turned on afterwards, the AVG blocks using the Viber.
Thanks for advise
Martin
This is a false positive. The issue is fixed now, please update your AVG program and restart your device to check the status.
Hi Martin,
Thank you for the information.
Please click on See Details and then provide us with a screenshot so that we can check the details and assist you further.
Hello Martin,
I apologize for the inconvenience. Please follow the below steps to fix the issue.
1. Restart MAC computer
2. Follow the article https://support.avg.com/SupportArticleView?l=en&urlname=Allow-AntiVirus-extensions-macOS-High-Sierra
3. If the issue persists, restart MAC computer again and check the status.
If not, please provide the screenshot of the error message, MAC version and AVG version to escalate the case.
Hi, I'm having the same issue. System says my Viber is out of date, but when I go to install the latest version from viber.com, I get a 'threat secured' message. The installation of the app is stalled. Screen shots attached. I'm running macOS 10.12.6, on an iMac
Thank you for providing the requested screenshot.
I have forwarded the case to the senior team for getting suggestions.
Keep checking this post to know about the status.
Your patience is much appreciated.