Hi Nigel,
We are sorry to hear this.
We will help you to resolve the issue.
We have offered our additional support through email. Please check for the email and connect back to us as soon as possible.
I'm having the same issue as well … pls advice how to prevent cleanmymac from being blocked.
MacBookPro laptop running on Big Sur OS. AVG Antivirus now blocks CleanMyMac which can nolonger be used. AVG File Shield notification says CleanMyMac X was 'blocked because it was infected with MacOS:PuAgent-AZ[PUP]'. I see many other Mac users have observed the same issue, but I cannot find a solution on this forum.
Hi Kevin,
We would like to clarify that the PUP detection shown by AVG for CleanMyMac application is legitimate.
The reason is that they are marked as a deceptor by APPESTEEM. To know more about it, check this link.
We request you to reinstall CleanMyMac as you have already added it to File shield exception and check the status.
We are also asking customers who are writing to us regarding this concern to contact the CleanMyMac software developer, to have them address this disruption.
Thank you.
Hi Nigel,
We are sorry to hear this.
We will help you to resolve the issue.
We have offered our additional support through email. Please check for the email and connect back to us as soon as possible.