AVG is blocking my access to the Internet. I can only access the Internet when I turn it off, which defeats the purpose of having AVG in the first place. I have completely uninstalled AVG and reinstalled it, and it’s still happening. Any suggestions?
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I have the same problem. It occurred on my laptop and my wife’s laptop, but appeared to resolve itself after a day or two and a few reboots. However, on my desktop PC, it has been going on for three or four days now. Frustratingly, I get a good half hour or so of computing before AVG Free decides to cut off my internet. The only solution, as you say, is to disable AVG Free’s protection, which is crazy. If I switch the protection back on again, I can get some more online time before AVG cuts me off again.
It’s clearly a bug with a recent update to AVG Free. I will give it a few more days, then uninstall and find another solution if it isn’t sorted. I have used AVG Free for as long as I can remember (over 10 years?), but the latest version is obviously broken. I get that it’s free, but it’s unusable right now.
User829, thank you. Yes, very frustrating. I, too, have been an AVG subscriber for a decade or more; I have the Premium Paid version, so in case you’re wondering if it makes a difference whether it’s “free” or “fee”, it doesn’t. I checked the community chats on this, too, and apparently it’s been an occasional issue with AVG since 2018. I’ve uninstalled AVG and installed the Avast free edition.
Hello.
I have been experiencing the same problems with AVG Internet Security, both at home, and on multiple workstations in my workplace. It appears that AVG IS is breaking the Domain Name System lookup.
if you can run a Windows command prompt, try running the commands:
ping 9.9.9.9
ping 8.8.8.8
ping 1.1.1.1
you should get results like:
Reply from 9.9.9.9: bytes=32 time=151ms TTL=42
Reply from 9.9.9.9: bytes=32 time=153ms TTL=42
Reply from 9.9.9.9: bytes=32 time=146ms TTL=42
Reply from 9.9.9.9: bytes=32 time=146ms TTL=42
Ping statistics for 9.9.9.9:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 146ms, Maximum = 153ms, Average = 149ms
That means that your machine has network connectivity to those internet hosts.
If you then try running the command:
nslookup 8.8.8.8 1.1.1.1
you should get the response:
Server: one.one.one.one
Address: 1.1.1.1
Name: dns.google
Address: 8.8.8.8
BUT with AVG installed, all I got was:
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 1.1.1.1
DNS request timed out.
timeout was 2 seconds.
One work colleague was able to get AVG functional again by modifying the AVG installation, and disabling “Network Inspector”. This was successful for about 1 day, but the same person could only get AVG to function if “Fake Website Detection” feature was ALSO disabled.
The same effect has occurred on Windows 10, and Windows 11 machines.
Are you using any additional networking tools?
I’ve found that if I disable all shields I can get it to work … but … the point is, to NOT have to disable all shields! I uninstalled it last night and am leaving installed only the tracker and tune-up tools. I’ve also downloaded Avast free anti-virus, which seems to be behaving much more ‘politely’.