Hello Ann,
We regret for the inconvenience caused. We kindly request you to follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
Please feel free to get back to us for further assistance.
Thank you.
Hello Ann,
We sincerely apologize for the inconvenience. Could you please confirm whether you could access the Internet after the system restore? Also it seems that we couldn't locate your account with the provided details. We have sent you an email requesting certain details for locating your account. Please reply back to the same email so that we could locate your account and provide you with further steps to reinstall the AVG program without any issue.
Thank you.
Hello Ann,
We regret for the inconvenience caused. We kindly request you to follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
Please feel free to get back to us for further assistance.
Thank you.
I have been having trouble with avg for a while. Yesterday I decided to try & fix it. I followed the online instructions to uninstall & reinstall. It did a scan & found no errors.
This morning it dowloaded an update. My problems are now MUCH worse. I cannot acces the internet from my PC where AVG is installed. It is NOT our internet connection as I'm using my ipad with wifi for this & my husband's PC is accessing the internet. I have disabled the firewall and this hasn't helped. I have tried Edge, IE and Firefox.
To make matters much worse, I am unable to uninstall AVG! I just get the message "Please wait until the current program is finished uninstalling or being changed"
I have waited for an hour & restarted my PC to no avail. I have done this afew times.
I really don't know what to do next!
I think that I mentioned that, 1. I'm unable to uninstall & 2. I can't access the internet on my PC Currently using iPad.
The links you offered as a solution today, was the process that I followed yesyerday whixh have seemed to make matters worse with an upgrade this morning.
I have had to do a System Restore & now have thankfully been able to remove all of AVG software.