Hello Paul,
Thank you for reaching AVG community channel. We are sorry for the inconvenience caused. We understand that you are having issue with AVG anti-virus as its blocking it own AVG files. We will check and help you to resolve it.
Please provide the following information to help you better :
1. Try to update AVG Internet Security and check whether AVG is blocking its own files.
2. Confirm the version of operating system installed in your device.
3. Share us the screenshot of the block message received from AVG.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
The current AVG is blocking access to the update installer
AVG
Threat blocked
We've blocked AVG_AV_ONLINE_SETUP.EXE because it was infected with IDP.Generic.
What would you like to do?
MOVE TO QUARANTINE
MORE OPTIONS ✓
Hide details
Threat name
IDP.Generic
File path
C:\PROGRAM FILES
(X86)\AVG\ANTIVIRUS\AVG_AV_ONLINE_SETUP.EXE
Process
C:\PROGRAM FILES
(X86)\AVG\ANTIVIRUS\AVG_AV_ONLINE_SETUP.EXE
Detected by
Behavior Shield
ff295e163940/2024-04-29T19:11:59.346Z
Hello Paul,
Thank you for reaching AVG community channel. We are sorry for the inconvenience caused. We understand that you are having issue with AVG anti-virus as its blocking it own AVG files. We will check and help you to resolve it.
Please provide the following information to help you better :
1. Try to update AVG Internet Security and check whether AVG is blocking its own files.
2. Confirm the version of operating system installed in your device.
3. Share us the screenshot of the block message received from AVG.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.