AVG blocks my Windows Hello face sign in

AVG Protection
10

I have the same problem it is caused by the July update, you can uninstall the update the camera will work until automatic update puts July's back

9

I also experience the same problem. I am using AVG Internet Security, there is privacy protection, when I open the privacy setting, the webcam protection is on. I just disable it and windows hello face sign-in is working again. I am using windows 11. I don't know how to allow a specific app for windows hello in AVG Internet Security.

8

Hello Davey,
Thank you for contacting AVG Support Community.
We regret the inconvenience caused.
Could you please confirm what error message you are getting?
Also kindly provide us the screenshot (https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot) of the error message to assist you better.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated

2

I have the same problem it is caused by the July update, you can uninstall the update the camera will work until automatic update puts July's back

1

Hi. I set up my Windows Hello face sign-in (Windows 10), but it soon stops working and can't find the camera! However, whenever there's an upgrade to AVG (antivirus free), it starts working again…but only for a few days, that is. What's happening? Thanks

6

Hello Sandy,

We regret the inconvenience this has caused you.
Please write back to us in your own/new post, so that we can obtain further details, locate your account and assist you further via email.
Thank you for understanding in advance!

7

Same thing happened to me.  Thought it was a problem with the Windows camera drivers or something related and proceeded to reinstall drivers and such which did not resolve the issue.  Windows Hello Face worked on initial login after a reboot but stop after I was logged in to my system. Finally decided to temporarily turn off AVG Internet Security to see if it was impacting Windows Hello Face. After turning it off, Windows Hello Face worked fine.  Saw the solution in previous posts, turning off webcam protection in the privacy settings.  Since this function worked prior to the July update, I would say it's a BUG that needs to be addressed in future updates… In the meantime AVG is complaining that I turned off protection for my camera:)  Hopefully, this issue gets resolve quickly.

5

Hi Bob,

Thank you for posting your suggestion here.
Upon checking our records, we see that your case is still under investigation. Our senior level support will send you an email at the earliest to proceed further. Thank you in advance!

4

Hello Davey,
Thank you for contacting AVG Support Community.
We regret the inconvenience caused.
Could you please confirm what error message you are getting?
Also kindly provide us the screenshot (https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot) of the error message to assist you better.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated

3

I also experience the same problem. I am using AVG Internet Security, there is privacy protection, when I open the privacy setting, the webcam protection is on. I just disable it and windows hello face sign-in is working again. I am using windows 11. I don't know how to allow a specific app for windows hello in AVG Internet Security.