Note this happened exactly after Mozilla Thunderbird update. Shall we try a less drastic measure - like setting or tunning AVG ?
Repair seems to be an equal aid as reinstallation, let's not reach that end.
Hi Ivaylo,
This isn't the usual behavior of AVG program. Let us work towards fixing the issue.
Can you check and let us know the version of the AVG installed in your PC?
And also do you have any other security application installed in your PC other than AVG?
Note this happened exactly after Mozilla Thunderbird update. Shall we try a less drastic measure - like setting or tunning AVG ?
Repair seems to be an equal aid as reinstallation, let's not reach that end.
My Mozilla Thunderbird email client just updated last night and I realized I stopped receiving emails through it.
1. Sending works well both for Gmail and Yahoo mail.
2. Receiving works well only for Gmail, but Yahoo email receiving is blocked by my AVG Internet Security.
When I disable "Scan Inbound emails (POP3,IMAP4) - Yahoo emails receiving works well - so it is the AVG that blocks only my inbound Yahoo emails (sending works well).
Please help!
We appreciate your efforts but regret to hear that the issue persists.
Please uninstall and install AVG Internet Security again to verify the issue resolution.
Thank you for your swift revert.
I have setup an automatic update of my application so am keeping it fresh and latest - namely now 20.8.3147 (build 20.8.5684.604) with UI version: 1.0.568
No other Anti-virus applications installed on my Laptop.
Ivaylo, all your comments has been received successfully.
Thank you for confirming the details requested.
We'd request you to repair AVG and check if that resolves the issue.
Remote assistance didn't solve it. Awaiting next attempt soonest.
Avinash, I did perform "Repair" procedure for my AVG Internet Security as prompted - all went well but problem remains:
1. Gmail sends and receives.
2. Yahoo only sends - cannot receive any emails in my Thunderbird email client unless I disable AVG option "Scan inbound emails (POP3, IMAP4)".
Please let me know how to get out of this situation.
Hi Ivaylo,
This isn't the usual behavior of AVG program. Let us work towards fixing the issue.
Can you check and let us know the version of the AVG installed in your PC?
And also do you have any other security application installed in your PC other than AVG?
Ivaylo, we will have to analyze why this is happening.
Hence, we request you to get connected with our additional support for which an email instruction has been sent.
If the email is not found in inbox do check in spam and junk folders.
We're sorry to hear this, Ivaylo.
Upon checking your account, we can see that your case has already been escalated to our senior technical support team.
They'll review your case & get back to you with a resolution, via email as soon as possible.
Meanwhile, your patience is very much appreciated. Thanks!