AVG blocks Nvidia shield from accessing folders on my computer

AVG Protection
1

Since i installed AVG Internet Security, my Nvidia shield has been unable to access any of the shared folders on my computer.

I have followed some of the tips from the forum:
- re-install AVG
- turn off Remote access shield
-add ip-address of the device to allowed connections
-other tips i don't even remember

If i can't get this fixed i will just have to cancel my subscription and go back to my old, free antivirus that never had any of these issues…

Can somebody please help?

3

Hello Espen
Thank you for contacting AVG community.
I will certainly help you with this issue. I apologize for the inconvenience caused to you. This issue is probably caused by the firewall of AVG Internet Security. To disable the firewall please follow the below instructions.

  • Open AVG Internet Security.
  • click the Web & Email.
  • Click Open Enhanced Firewall.
  • Please turn off the slider of firewall and check.
If the issue persist please send us the screenshot. To do so, you can follow the instructions in our article by clicking on this link: https://support.avg.com/search?l=en&retUrl=search&searchText=creating+the+screenshot&supportType=home (https://support.avg.com/search?l=en&retUrl=search&searchText=creating+the+screenshot&supportType=home)
2

Hello Espen
Thank you for contacting AVG community.
I will certainly help you with this issue. I apologize for the inconvenience caused to you. This issue is probably caused by the firewall of AVG Internet Security. To disable the firewall please follow the below instructions.

  • Open AVG Internet Security.
  • click the Web & Email.
  • Click Open Enhanced Firewall.
  • Please turn off the slider of firewall and check.
If the issue persist please send us the screenshot. To do so, you can follow the instructions in our article by clicking on this link: https://support.avg.com/search?l=en&retUrl=search&searchText=creating+the+screenshot&supportType=home (https://support.avg.com/search?l=en&retUrl=search&searchText=creating+the+screenshot&supportType=home)