AVG Boxed purchase

Hello Barbara, 

We are glad to clarify your request.
As you are unable to activate the code received from retailer, you need to contact same retailer to get replacement of it. You can also get refund for that purchase from retailer and directly purchase AVG subscription from our website. 
Visit support.avg.com/support_sales?l=en to reach our sales team.Thank you. 

I have two AVG Ultimate Unlimited Devices 1 Year boxes purchased from a retailer. The activation codes do not contain enough characters to active the installations. How can I get replacement codes for these paid AVG Utlimate retail copies?

Hello Barbara, 

We are glad to clarify your request.
As you are unable to activate the code received from retailer, you need to contact same retailer to get replacement of it. You can also get refund for that purchase from retailer and directly purchase AVG subscription from our website. 
Visit support.avg.com/support_sales?l=en to reach our sales team.Thank you.