AVG Breach Guard activation

Hello Catherine,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
Please provide us the screenshot of where it says you have not installed.
Please refer the below article to create a screenshot,
| AVG  (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&supportType=home )
We will certainly help you out.
Thank you and keep us updated.

Hello Catherine,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
Please provide us the screenshot of where it says you have not installed.
Please refer the below article to create a screenshot,
| AVG  (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&supportType=home )
We will certainly help you out.
Thank you and keep us updated.

My account says I have not installed Breach Guard.  I have downloaded it several times.  I have not been able to activate it using the long activation code.  I have followed the instructions as well as I can but there still is no place to activate with the code.