Hello Evelyn,
My name is Jovana and I'm with AVG Senior Support. Please accept my apologies for the delay.
First, we can confirm that the emails you received were valid and not a phishing scam.
As part of the MOVEit incident, some customer information, such as name, email address, and phone number, was impacted.
Our systems are secure and operational, and the cause of this was addressed immediately when the MOVEit incident was discovered.
While this information is not considered high risk, we take the safety of our customers extremely seriously.
The best way to protect yourself is being vigilant against any potential phishing threats using this information. This is why we are providing complimentary Dark Web Monitoring services for 6 months, which is the second email communication you mentioned.
Should you have questions related to your personal account, you can always reach out to our support team - Contact Us | AVG.
You can also find more information about the Progress Software MOVEit vulnerability here: Progress Customer Community
I apologize for the inconvenience and I thank you for your understanding and patience.
Have a great day.
- Jovana
Having signed into AVG to improve my protection I am now receiving messages and emails telling me that my security has been compromised through AVG. How does that work??? I pay to get protected and, in fact, the breach comes through AVG systems???
According to the messages and emails they offer me a free six months protection if I click through.
Is this legitimate?
Was I breached by installing AVG to protect myself?
What is this all about???
Why is this breach (if legitimate) not all over the web? It's a scandal.
E
Hello Evelyn,
My name is Jovana and I'm with AVG Senior Support. Please accept my apologies for the delay.
First, we can confirm that the emails you received were valid and not a phishing scam.
As part of the MOVEit incident, some customer information, such as name, email address, and phone number, was impacted.
Our systems are secure and operational, and the cause of this was addressed immediately when the MOVEit incident was discovered.
While this information is not considered high risk, we take the safety of our customers extremely seriously.
The best way to protect yourself is being vigilant against any potential phishing threats using this information. This is why we are providing complimentary Dark Web Monitoring services for 6 months, which is the second email communication you mentioned.
Should you have questions related to your personal account, you can always reach out to our support team - Contact Us | AVG.
You can also find more information about the Progress Software MOVEit vulnerability here: Progress Customer Community
I apologize for the inconvenience and I thank you for your understanding and patience.
Have a great day.
- Jovana