AVG BreachGuard

Hello Lain,
Thank you for reaching AVG Support Community.
I sincerely apologize for the difficulties you are currently experiencing.
I'll certainly help you to resolve it.
I request you to turn off the AVG Secure VPN and check whether you're able to access it.
If yes, please let us know and reply to this post.
Thank you.

When I start BreachGuard the screen shows "We cannot connect to the internet".  
Currently online, secured by "AVG Secure VPN" and running "AVG Ultimate".

Thank you, Nisha, you too.
Iain (not Lain!)

We're glad that your issue got resolved, Lain.
We appreciate your effort.
Stay safe and healthy! 

Sorry, Iain. We appreciate your efforts so far but regret to hear that the issue persists. 
We would like to offer you a free remote assistance service to further troubleshoot this issue and resolve it.
I have sent an email containing instructions to get connected with them. Check your inbox and spam box as well.

Hello Hari

Thank you, I changed DNS.  As it is AVG Ultimate I cannot disable, I put it in passive mode.  I also turned off AVG VPN.  AVG BreachGuard still does not connect to the internet. 

Kind regards

Iain (please note, not Lain!)

Hello Lain,
Thank you for reaching AVG Support Community.
I sincerely apologize for the difficulties you are currently experiencing.
I'll certainly help you to resolve it.
I request you to turn off the AVG Secure VPN and check whether you're able to access it.
If yes, please let us know and reply to this post.
Thank you.

Hi Avinash

I managed to install and use it on another PC, and noticed that after a long period with a spinning circle over "sign in" it appeared to log into my account, and actually had not, so I tried again and it worked.  Thanks for your help.

Kind regards

Iain

Hi Hari 
Thank you, I already tried that.
I also tried changing internet providers.
I also uninstalled and reinstalled.
All to no effect.
Kind regards
iain

Hello Lain,

We apologize for the inconvenience caused to you.
We request you to change DNS and check using this article: https://bit.ly/2Si46sq
Also please disable AVG Internet Security and check if it works.
Thank you.