AVG BreachGuard

I paid for AVG BreachGuard a while ago and do not see it when I log in to my AVG account. I have tried requesting assistance via the support text message but to no avail. Can anyone here give me some idea on how to get going? I'd appreciate it very much.

Thanks,
ohawk52

Hello Otha.
We'd be glad to help you with this.
Unfortunately, you do not have an active paid subscription of AVG BreachGuard registered to email address that you used to contact us here. 
I have sent an email containing your account details, check your inbox and spam box as well.

Hello Otha.
We'd be glad to help you with this.
Unfortunately, you do not have an active paid subscription of AVG BreachGuard registered to email address that you used to contact us here. 
I have sent an email containing your account details, check your inbox and spam box as well.