AVG Browser & LunaPic

AVG Performance
11

Hi Vsw,

Please provide us the screenshot of the grey screen you are receiving to assist further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.

12

Vsw, please uninstall and reinstall AVG Secure Browser to verify if there is a difference.

13

Has anyone tried that, have you tried that suggestion?
Maybe there'll be different results.

14

Hello VSW. Thank you for your time to communicate your concern, and for your patience. My name is Shawn, and I am writing to you on behalf of the AVG Senior Support team.

Specific to your concern, our development team was able to replicate the issue you described. The behavior you experienced, is not the intended experience we wanted for you to have had.

Please be patient, as our development team will further investigate resolving this reported concern. All the Best, Shawn

10

Hello,

We have already responded to your initial post, we request you to keep up the conversation in a single post for further communication.
Unfortunately, we are unable to access the pictures you have provided.
Please provide us the screenshot of the grey screen you are receiving to assist further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.

1

I use LunaPic's Older paintbox mini app.
Each time I use it with a PNG image with Transparent Background & exit the app there's a greyish tint covering the image.
I asked Luna themselves, it does happen to them.
I tried a different Browser & it doesn't happen.

This only happens recently using the AVG Browser.
Are there settings on the Browser I need to change or something?

LunaPic Edit original_smiley_face - Imgur
Before I use the app.


LunaPic Edit original_smiley_face - Imgur
After.

2

Has anyone tried that, have you tried that suggestion?
Maybe there'll be different results.

3

Vsw, we have to identify which component of AVG Secure browser is causing this. 

4

Hi Vsw,

Please provide us the screenshot of the grey screen you are receiving to assist further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.

5

Hello VSW. Thank you for your time to communicate your concern, and for your patience. My name is Shawn, and I am writing to you on behalf of the AVG Senior Support team.

Specific to your concern, our development team was able to replicate the issue you described. The behavior you experienced, is not the intended experience we wanted for you to have had.

Please be patient, as our development team will further investigate resolving this reported concern. All the Best, Shawn

6

Hello,

We have already responded to your initial post, we request you to keep up the conversation in a single post for further communication.
Unfortunately, we are unable to access the pictures you have provided.
Please provide us the screenshot of the grey screen you are receiving to assist further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.

7

Vsw, please uninstall and reinstall AVG Secure Browser to verify if there is a difference.

9

I did that & no change.
There's still that slight grey shadow over each image, maybe it's the AVG Browser update 80 not working well with Windows 7.
I know before the upadate I no problems.

Can anyone here tried using AVG Browser & LunaPic & the older editer to see if it's the version of Windows or just the AVG Browser.

8

Thank you for the information.
Open AVG Secure browser, click on "AVG" logo at the top right corner of its window.
Disable each component using the slider icon and check the status with Luna Pic online editor.
Let us know after disabling which component the issue gets resolved.