Hello Jaana,
You have been charged for the automatic renewal of AVG TuneUp Unlimited.
This order was placed because you agreed to automatic extensions of your Subscription Period when you originally subscribed for the trial version of AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Why do you wish to cancel this renewal?
Hello!
I have not received any email about this. So this is now a year contract and after that does not continue…am I right?
Hello!
You´ve been charging my mastercard some 1year protection. Ihave not bought you from it.
Order Number is xxxxxxxxx DR, Ifind it MyAccount. I just ordered 30 days trial.
I expect the money to be refunded as soon as possible.Ihave been in contact with the bank.
Jaana Söderholm
Jaana, we apologize for the inconvenience caused.
Yes, this is a one year subscription and will be renewed automatically on 2019.9.14.
If you wish to cancel the automatic renewal for next year, we can cancel it from our end.
Hello Jaana,
You have been charged for the automatic renewal of AVG TuneUp Unlimited.
This order was placed because you agreed to automatic extensions of your Subscription Period when you originally subscribed for the trial version of AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Why do you wish to cancel this renewal?