Hello Diana,
Sorry to hear about any inconvenience caused. When you purchase an AVG subscription (formally known as "Continuing Protection Service"), the subscription will continue until you have cancelled it. Customers will be billed 15 days prior to the start of the next subscription period. Customers will also receive an email regarding the automatic extension of their AVG subscription, 45 days prior to the start of the next subscription period.
Please visit https://support.avg.com/RefundForm and fill in the refund form and submit it. Upon successful submission, our refund team will process your request and get back to you via email with in 3 business days.
Feel free to let us know if you require any further assistance.
I have just cancelled my renewal notice, but find that Pay Pal have already paid you my fee of £29.99 which I had no knowledge of until I just found there email telling me of the fact… You did not give me any notice of the fact that it was due so the money was automatically taken not good. So would appreciate a refund of this amount as I had no knowledge it was even due.
Thanking you for your assistance in this matter, a quick reply would be appreciated.
Yours truly,
Diana Ballard
Hello Diana,
Sorry to hear about any inconvenience caused. When you purchase an AVG subscription (formally known as "Continuing Protection Service"), the subscription will continue until you have cancelled it. Customers will be billed 15 days prior to the start of the next subscription period. Customers will also receive an email regarding the automatic extension of their AVG subscription, 45 days prior to the start of the next subscription period.
Please visit https://support.avg.com/RefundForm and fill in the refund form and submit it. Upon successful submission, our refund team will process your request and get back to you via email with in 3 business days.
Feel free to let us know if you require any further assistance.