AVG cannot resolve Win64:Trojan-gen

Viruses & Threats
3

Hello, Jan.
We're here to help. Could you provide a screenshot (http://avgclick.me/getscreenshot) of the scan results page?

1

Windows 10 gives blue screen and shuts down with message of critical process died, ran AVG and found Win64:Trojan-gen, but AVG cannot resolve or remove

2

Hello, Jan.
We're here to help. Could you provide a screenshot (http://avgclick.me/getscreenshot) of the scan results page?