AVG causes apps to fail with error Faulting module name: COMCTL32.dll

Hello,

I like to adress the same issue. We have customers reports in last few days about crashes in our product in COMCTL32.DLL. It happens on WIN 8.1 or WIN10 PC with instaled AVG.

We tested the workaround with putting our software on the withe list and the users can temporary work with it.
But I also think this issue in AVG should be solved as quick as possible.
Many our customers will not report the issue, but still experience probelms with everyday work. As our product is in use on a daily base in few thousands companies, it can be a real problem for the users. Also it is troublesome for our support departament to answer the customers calls, to get them workaround for the issue created by AVG.

Do you have allready any plans about the fix release?

Hello,
We regret for the inconvenience caused. Please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program. Once done add the programs to the exception list using the instructions on the article http://avgclick.me/AddException .
Thank you.

Just got the same error in WinDirStat software. I'm using Windows 10 Ent. and AVG Internet Security verion 16.17.7597

Faulting application name: windirstat.exe, version: 1.1.2.80, time stamp: 0x42d911e5
Faulting module name: COMCTL32.dll, version: 6.10.10240.16384, time stamp: 0x559f3e45
Exception code: 0xc000041d
Fault offset: 0x0005bddf
Faulting process id: 0x5780
Faulting application start time: 0x01d1b2b06abc3f4f
Faulting application path: C:\Program Files (x86)\WinDirStat\windirstat.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10240.16384_none_3bccb1ff6bcd1849\COMCTL32.dll
Report Id: 39065aec-9092-4b03-8680-1a14f0f60f5e
Faulting package full name: 
Faulting package-relative application ID:

Once again thanks for your reaction. And yes, sure it is. Switching off AVG stops the problem completely. Excepting the exe's our program languages produces and the languages itself too.

The program languages crashes as few seconds after opening the main screen. The programs we produce with it seem to crash as soon as browsers are displayed (listviews for example).

Understandably that is not an option on AVG Free. I never needed the extra options in the paid version (neither do I understand why the Free version is free anyway…). Hopefully the problem is corrected in some future version.

Hi Tom,
We appreciate your co-operation and patience.
If you have any query, you can always contact us, we are happy to assist you.
Thank you.

Since May 5, a number of 32 bit apps (like development language Cavo) fail after a few seconds of use with the error below. First I tried to restore a system restore point (which fails, reportedly because of a AVG DLL although I switched AVG off for this). On login in AVG says it needed to update which I postponed and then everything works fine until the next restart. Indeed switching off AVG has the same effect so the problem is without doubt caused by AVG (Free). No changes in the installation proceeded the error and I read the same problem from another user of Cavo. OS is Windows 10 Pro.
What causes this problem?

Faulting application name: cavo28.exe, version: 2.8.3.2838, time stamp: 0x4f707392
Faulting module name: COMCTL32.dll, version: 6.10.10240.16384, time stamp: 0x559f3e45
Exception code: 0xc000041d
Fault offset: 0x0008ca97
Faulting process id: 0x20d4
Faulting application start time: 0x01d1a6a1cfd02e8b
Faulting application path: C:\cavo28\Bin\cavo28.exe
Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10240.16384_none_3bccb1ff6bcd1849\COMCTL32.dll
Report Id: bafae880-43d9-4ff6-a2c0-79d65155717f
Faulting package full name:
Faulting package-relative application ID:

An AVG technician has logged in on my system, seen what happens and agrees a whitelist is nothing more than a temporary solution. Philip's post confirms my impression that the comctl32.dll error results from using browsers like a listview. The whitelist is not a solution as developers usually have many programs. If Visual Studion programs fail too it means that soon half of the programs available in the market should be whitelisted. I recommend AVG to check what they changed around My 5th that could influence this.

Hello D Vk,

We do understand your concern.
Our developers are working on this.
Soon they will find a fix and release in the future updates.
Your patience is much appreciated.

Hello,
We regret for the inconvenience caused. Please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program. Once done add the programs to the exception list using the instructions on the article http://avgclick.me/AddException .
Thank you.

Just got the same error in WinDirStat software. I'm using Windows 10 Ent. and AVG Internet Security verion 16.17.7597

Faulting application name: windirstat.exe, version: 1.1.2.80, time stamp: 0x42d911e5
Faulting module name: COMCTL32.dll, version: 6.10.10240.16384, time stamp: 0x559f3e45
Exception code: 0xc000041d
Fault offset: 0x0005bddf
Faulting process id: 0x5780
Faulting application start time: 0x01d1b2b06abc3f4f
Faulting application path: C:\Program Files (x86)\WinDirStat\windirstat.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10240.16384_none_3bccb1ff6bcd1849\COMCTL32.dll
Report Id: 39065aec-9092-4b03-8680-1a14f0f60f5e
Faulting package full name: 
Faulting package-relative application ID:

Disabling, adding our executable to exclusion list and uninstalling all work. I can always reproduce the error with enabled AVG and can confirm its not occuring with disabled protection in all my tests.

We searched a lot of possible reasons for the error but found the most possible at our affected customers in all of them using AVG (free edition and business editions).

Hello,
We do certainly understand your concern. Please contact our technical support team via https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Protection to assist you better by analyzing the issue.
Thank you.

Hello D Vk,
We are sorry for the difficulties you are currently experiencing.
I have sent you an email with further instructions to be followed to get our additional support. Please check for the email on spam or junk folders if it is not present in the inbox.
Feel free to contact us for any further assistance. Thank you.

Hello Philip & Anthony,
Thank you for contacting us. If you are the developers of the application, please visit this webpage http://www.avg.com/ww-en/whitelist . Thank you.

Hi Balasubramanian

On June, 23th i tried getting false positives without adding some of the formally known executables to the exlucsions again. No report, all fine.

For one of our customers we deleted those exlusions some days ago. No reports.
We go on with more customers.

Seems to be solved. If not, i'll write. Many thanks.

Hello Joanna,

Sorry for the inconvenience caused.
We have escalated this to our senior level team and once we get a suggestion will post it here.
Your patience is much appreciated.

Hello

We also have an application written in CAVO, v2.6 in our case. Our customers using AVG and our product together currently face the same errors. We got the first reports on Fri, 6th and get more since yesterday. We also can reproduce the error on my system with little action.

Do you already know a solution or hints to solve the errors? If not maybe i can help tracing it down? It might be linked with something CAVO developers do specially.

Many thanks in advance, Tom

Understandably that is not an option on AVG Free. I never needed the extra options in the paid version (neither do I understand why the Free version is free anyway…). Hopefully the problem is corrected in some future version.

I am having the same problem. I am a software developer and regularly recommend that my clients use AVG.

If I disable AVG the applications work fine, If I uninstall AVG the applications work fine. Install AVG the COMCTL32 error occurs. If this problem persists I will unfortunately have to ask my clients to migrate to another antivirus system.

When can we get a bug fix for this?

Cheers