Avg causes issues with dns server

Hello Don,

We appreciate your effort and we're sorry to hear this. 
To resolve this, we've sent you an email instruction to get our free additional support.
Please do check & revert to us.

I have the latest AVG Internet Security paid product (21.11.3215 (build 21.11.6809.439)) and I have been having issues with my internet going out due to DNS server issues. I have tried all the fixes I have found on-line including new DNS locations and clearing the DNS cache. Even still, I encounter issues randomly until I disable AVG? I see that this is a recurring issue for years based on internet searches. Is there no real fix for this? I bought AVG to stay protected, but it looks like I have to disable AVG to go in the internet.

Hello Don, 

Our remote technician will take remote access to the computer and check which AVG component causing this DNS issue. Then, they will follow the troubleshooting depending on the analysis. They will explain each and every steps which they are going to do. Hence, we suggest you to follow the steps to connect with remote technician. Thank you.

I would prefer if you could provide me detail steps to fix both issues as opposed to letting someone remote into my computer. At least let me know what the remote person would be doing, so I know in advance and I might consider this as an option.