AVG Internet Security is causing random restarts on my, AMD Ryzen desktop. I uninstalled AVG for several months and had no random restarts. Reinstalled AVG two days ago and random restarts began again. I have used many anti-virus programs over the last thirty years and prefer the AVG programs/apps. Anybody have similar problems and did you find a solution? Thanks!
We request you to provide the screenshot of the blue screen you are getting to assist you with better clarity.
Keep us posted.
Hi Lee,
We're sorry to know that. We'd like to look into this & help you.
Please clarify whether you receive any message from AVG prompting to restart or the system restarts automatically.
Also, let us know the operating system of your computer & whether there are any other antivirus installed on it.
This isn't the expected behavior. We are sorry for the inconvenience caused.
In order to analyze the root cause, we request you to get connected with our additional support. An email instruction has been sent which will help you to get connected. Thank you.
Thank you for sharing the screenshot, Lee.
It seems that your PC is collecting some error info and the process is still running at 85%.
Request you to be patient and wait till the computer gets restarted on its own.
You can check for the issue after PC restarts.
Thank you.
Windows 10 Pro, Version 10.0.19043 Build 19043. I will try getting a shot of the blue screen info next time it happens.
No, there are no messages the computer just goes to the blue screen saying it is restarting and needs to collect some information.