Hello Patricia,
We will look into this immediately.
It would be better to assist you, if you could help us with some information. Do you have AVG Secure browser installed on your PC? Could you share the screenshot of files saved in a different format?
You can right click on any one of the PDF/Excel files and select properties. Click on "change" and select the respective application in which you would like to open the files. Once it is done, click on "Apply" and then "Ok".
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
When I get files through email and I click to save them to my computer. The files change to some file extension that I cannot work with. I need them to be a pdf. file most of the time but it's a strange AVG circle that I cannot work with. HELP!
Hello Patricia,
We will look into this immediately.
It would be better to assist you, if you could help us with some information. Do you have AVG Secure browser installed on your PC? Could you share the screenshot of files saved in a different format?
You can right click on any one of the PDF/Excel files and select properties. Click on "change" and select the respective application in which you would like to open the files. Once it is done, click on "Apply" and then "Ok".
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.