The AVG Cleaning APP has removed all my whatsapp photos and videos and I need to get them back. They are all greyed out and when I try to click on them it says "Sorry, this media file doesn't exist on your internal storage. Please help as I have very important photos/videos
Thank you for the information, Patrick.
Please visit this Contact AVG Support - AVG Phone Number, and Chat Support? (https://support.avg.com/support_sales? )link and select "Technical Support" tab.
For "Are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "Android" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly in order to know the status.
Thank you.
Thank you for the information, Patrick.
Please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "Are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "Android" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly in order to know the status.
Thank you.
It is a Android device, samsung phone.
I have made no recent changes.
Please revert back
Hello Patrick,
We are really sorry to know this.
We will check and help you with this.
Please confirm in which device you are facing this issue?
Is it in Windows PC, Mac OS, Android or iOS devices?
Have you made any recent changes to your device?
Thank you and keep us updated.
Hi there,
Thanks in advance, I am using an android samsung phone. I have made no changes to my device.
I look forward to hearing back