Hello, Robert.
1) I regret for any inconvenience caused to you with the login issue. However, the login is not required on AVG Cleaner app, because AVG apps for Mac are free and it does not make any difference whether you login or not.
2) We request you to uninstall the older version to install the latest version. You can uninstall AVG apps on Mac as per the instructions in the below links,
To uninstall AVG Anti Virus: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac
To uninstall AVG Cleaner: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-Cleaner-for-Mac
Dear Community I have 2 Questions
Question 1
I am able to login to my AVG Homepage with my Email and password but when I try to login to AVG Cleaner with the same Email and Password it tells me that the Email and Password do not match.
I have changed my password twice to try to solve the problem and have shut the computer down and restarted on both occasions. I don't know how to delete the previous cleaner from my MacBook if that is what is required.
Can anyone tell me what I should do please?
Question 2
Having purchased AVG Ultimate, When I try to open the new AVG download it tells me I have to delete the previous version of AVG.
Having spoken to the AVG Tech Team they tell me for Mac Products with my MacBook Pro, I do not need to delete the previous version.
Do I need to delete the previous AVG software from my Macbook and if so does anyone know how I can do this please?
Question 1
I am able to login to my AVG Homepage with my Email and password but when I try to login to AVG Cleaner with the same Email and Password it tells me that the Email and Password do not match.
I have changed my password twice to try to solve the problem and have shut the computer down and restarted on both occasions. I don't know how to delete the previous cleaner from my MacBook if that is what is required.
Can anyone tell me what I should do please?
Question 2
Having purchased AVG Ultimate, When I try to open the new AVG download it tells me I have to delete the previous version of AVG.
Having spoken to the AVG Tech Team they tell me for Mac Products with my MacBook Pro, I do not need to delete the previous version.
Do I need to delete the previous AVG software from my Macbook and if so does anyone know how I can do this please?
Daniel,
Are you trying to log in using your email address and password on your AVG Cleaner or you need help with re-installation of latest version of AVG?
Are you trying to log in using your email address and password on your AVG Cleaner or you need help with re-installation of latest version of AVG?
Hello, Robert.
1) I regret for any inconvenience caused to you with the login issue. However, the login is not required on AVG Cleaner app, because AVG apps for Mac are free and it does not make any difference whether you login or not.
2) We request you to uninstall the older version to install the latest version. You can uninstall AVG apps on Mac as per the instructions in the below links,
To uninstall AVG Anti Virus: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac
To uninstall AVG Cleaner: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-Cleaner-for-Mac
1) I regret for any inconvenience caused to you with the login issue. However, the login is not required on AVG Cleaner app, because AVG apps for Mac are free and it does not make any difference whether you login or not.
2) We request you to uninstall the older version to install the latest version. You can uninstall AVG apps on Mac as per the instructions in the below links,
To uninstall AVG Anti Virus: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac
To uninstall AVG Cleaner: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-Cleaner-for-Mac