I have avg ultimate subscription. I've followed the instructions to have the pro cleaner installed on my Samsung phone without paying an extra subscription but I can't get it to work.
I've tried uninstalling but I'm still stuck with the version with ads.
I've opened the app on the 3 lines & gone to my account & followed instructions from the community pages,it takes me to the browser, with the 3 android devices listed, it tells me to activate anti theft, I follow the steps but I can't activate.
How does this relate to not being able to upgrade the pro cleaner version? Have been able to get Antivirus Pro operating on phone
Hello David,
This isn't the expected behavior.
Let us work together and fix the issue.
Try reset of AVG Cleaner app as mentioned below:
Get into Device Menu -> Settings -> Apps/Application Management -> AVG Cleaner-> Tap on clear cache & Clear data -> Force stop the app once.
Restart your device and check whether you are able to uninstall AVG Cleaner.
If yes, please proceed with uninstallation and install it from Google Playstore.
Follow the steps that you have already tried for log into account.
Keep us informed about the status.
Hello David,
This isn't the expected behavior.
Let us work together and fix the issue.
Try reset of AVG Cleaner app as mentioned below:
Get into Device Menu -> Settings -> Apps/Application Management -> AVG Cleaner-> Tap on clear cache & Clear data -> Force stop the app once.
Restart your device and check whether you are able to uninstall AVG Cleaner.
If yes, please proceed with uninstallation and install it from Google Playstore.
Follow the steps that you have already tried for log into account.
Keep us informed about the status.