Hello Bill,
We will help you with this.
Your AVG Cleaner Pro subscription is bound to your Google account, so you should be able to load it after the device reset or even on a new device - but only if you log in the same account you used for the license purchase.
Therefore, reinstalling the AVG Cleaner app (with the gmail login in play store) will convert the app to pro version.
You can refer this FAQ to know about re-installation procedure.
Feel free to contact us if you need further help.
I paid for avg cleaner pro yesterday but it has not upgraded from the free version on my phone, why?
Hello Bill,
We will help you with this.
Your AVG Cleaner Pro subscription is bound to your Google account, so you should be able to load it after the device reset or even on a new device - but only if you log in the same account you used for the license purchase.
Therefore, reinstalling the AVG Cleaner app (with the gmail login in play store) will convert the app to pro version.
You can refer this FAQ to know about re-installation procedure.
Feel free to contact us if you need further help.