Hello James. I apologize for the inconvenience caused. As per our record you do have purchased the license for AVG PC TuneUp. I request you to follow the below mentioned instructions:
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link: http://www.avg.com/filedir/util/TuneUp_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
Hi Gaines, I will help you with the issue, I checked your account and you have AVG Internet Security not AVG anti virus. May I know which AVG program have you installed in your account ? and your AVG Internet security license will only expire on 2017.6.18 , so there seems to be a issue with installation or activation , please let us know which product you have installed in your computer and we will help you resolve the issue.
In your account your name is Gaines not James and I request you to contact our sales team regarding the payment details, please use this link to contact the sales team https://support.avg.com/support_sales?l=en_US
It seems that AVG has compensated you with AVG Internet security and cancelled both AVG Anti Virus and AVG Pc Tune Up. plus you are getting two year coverage that is till 2017.6.18
Please follow the article given in the link to install the AVG Internet security http://avgread.me/1DXPL5z
Thank you kindly for your helpful answer. sorry if I seemed short tempered, Am 75 and work long hours but love my work, residential architecture. I have a Dell desktop, Windows 8.1. I do indeed have AVG Internet Security 2015.0.6086 which appears to be working just fine. I though Tune Up would be a good addition but great difficulityn in downloading. so accepted the extension but they never let me know if it was applied. Normally I would have let it go but I had a difficult time with them trying to tell me the Internet Security was running out 6 months early. Two years is great, may outlast me !!!
(:: all is now fine, I will get a next door teen to downn load Tune Up for me. It shows as installed on my programs list but is not functioning so I shall uninstall and start over.
I am grateful for all your help. Oh, only sales has bme as James which is fine
Kindly,
Gaines Blackwell
I purchased AVG Anti Virus, aside from telling me it was expiring 6 moths before it should it works fine, I am happy. I tired to add AVG Clearner but could not get it to download. I ask for a refund undfer the 30 day guarrantee. I was offered a credit on my Anti Virus or help in downloading the Cleaner. I choose the additional time on my Anti Virus or thought I did. I have received no email or confirmation of thisn transaction. I am getting continual request to but Cleaner on pop ups.
Does AGV notify one of an extention ? How do I verify. And oh, Avg, my name is Gaines not James even though I typed it. Do not care but do I have an account under James ?
AGV seems to difficult to correspond with. DO I HAVE AN EXTENTION ON TIME AS I WAS TOLD ON AN EMAIL ? and please quit sending me pop up ads.
In your account your name is Gaines not James and I request you to contact our sales team regarding the payment details, please use this link to contact the sales team https://support.avg.com/support_sales?l=en_US
It seems that AVG has compensated you with AVG Internet security and cancelled both AVG Anti Virus and AVG Pc Tune Up. plus you are getting two year coverage that is till 2017.6.18
Please follow the article given in the link to install the AVG Internet security http://avgread.me/1DXPL5z
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
To download, install and activate the AVG PC TuneUp program please follow the instructions mentioned in this link: http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-PC-TuneUp.
Please feel free to contact us again should you need any further assistance.
(:: all is now fine, I will get a next door teen to downn load Tune Up for me. It shows as installed on my programs list but is not functioning so I shall uninstall and start over.
I am grateful for all your help. Oh, only sales has bme as James which is fine
Kindly,
Gaines Blackwell