AVG closes before threats are quarantined

AVG Protection
8

Hello Allen,

I apologize for the inconvenience. Please send the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of the threat detection message next time when you receive it.
I will check the screenshot and assist you further.

9

I've tried to upload the images as PNG and JPEG but neither format seems to appear

10

Allen,
Sorry for the delay in response. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required. Please check your inbox and spam/junk folder as well.

1

I am using Mac OS Sierra 10.12.5. When I scan the entire laptop, AVG detects several threats, but it closes unexpectedly before quarantining the threats. It happened three times in a row. I've checked for known software conflicts and didn't find anything obvious. Any thoughts?User-added image

7

Allen,
Sorry to hear that.
I have forwarded this to senior team for further suggestion.
Please keep checking the post to know about the status.
Thank you.

2

Allen,
Sorry for the delay in response. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required. Please check your inbox and spam/junk folder as well.

3

I've tried to upload the images as PNG and JPEG but neither format seems to appear

4

Hello Allen,

I apologize for the inconvenience. Please send the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of the threat detection message next time when you receive it.
I will check the screenshot and assist you further.

6

Hi, thanks. I do have version 17.2. I ran the scan again today, and had the same problem: it says threats were detected, then the program shuts down prematurely.

I ran another anti-virus program today as well, and it functioned smoothly and detected and removed a threat. So I'm not sure what is causing AVG to shut down

5

Hello Allen,

Thank you for the screenshot. Please check if you have the latest version of AVG AntiVirus for Mac installed in your computer. The latest version is v. 17.2.