AVG Crashing when Shareaza is running

AVG Protection
5

Hello Frank,
Thank you for contacting AVG Community Support.
We see that AVG is crashing when Shareaza app is running.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know when you started facing this issue ? have you installed the app Shareaza recently? or is this issue started recently? 
Please do provide us the operating system name and its version.
Also please share the screenshot of error messge you get.
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Awaiting for your response.

2

Hello Frank,
Thank you for contacting AVG Community Support.
We see that AVG is crashing when Shareaza app is running.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know when you started facing this issue ? have you installed the app Shareaza recently? or is this issue started recently? 
Please do provide us the operating system name and its version.
Also please share the screenshot of error messge you get.
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Awaiting for your response.

6

I just rechecked the problem on the latest version of AVG and the problem has been solved.

Thanks for your reply and help.

1

When the program Shareaza is running the computer is crashing and rebooting regularly.

The error is "PAGE_FAULT_IN_NONPAGED_AREA" and the file causing the problem is avgArPot.sys.

AVG is up to date with Virus Definitions and Application Updates.

I have uninstalled and run AVG Clear then reinstalled and it is crashing less frequently but is still crashing after some hours.

3

Hello Frank,
Thank you for taking the time to write back to us.
We're happy to hear that your issue was resolved after updating AVG with newer version. 
If you need any help in the future, we are here to assist you.
Thank you and keep us updated.

4

I just rechecked the problem on the latest version of AVG and the problem has been solved.

Thanks for your reply and help.