Hello Meredith,
We regret for the inconvenience. We have escalated the case to our concern team, they will get back to you soon with the resolution. Your patience is much appreciated .
Thank you.
Support started to help me. They asked me to send them some zipped files. I did.
Then I never heard back. It's AVG Customer Care - Request #04465526 [ ref:_00Db0Z3Sf._500b012dcOr:ref ] How do I get them to continue to try to resolve the problem?
Hello Meredith,
We regret for the inconvenience. We have escalated the case to our concern team, they will get back to you soon with the resolution. Your patience is much appreciated .
Thank you.
Other user Meredith Holch posting (https://support.avg.com/answers?id=906b0000000DgaPAAS).
AVG Guru