AVG Customer Care - Request #16840775

Hello Lorenzo,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
We will certainly help you out.
Thank you.

Hi guys, I was managing case number AVG Customer Care - Request #16840775 but with my latest mail answer I was unable to proceed and received the following message:
Unfortunately, your email wasn’t delivered because we can’t identify which ticket it refers to.
Can you re-open the ticket and contact me directly on lorenzotombini@alice.it?
Best regards
Lorenzo Tombini

Hello Lorenzo,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
We will certainly help you out.
Thank you.