I have been in a constant install /uninstall state with PC tune up over the last three months. Every time I installed it would shut down my My System Protection, giving a Event code Volume Shadow Copy Service information: The COM Server with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name SW_PROV cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]
Operation:
Obtain a callable interface for this provider
List interfaces for all providers supporting this context
Query Shadow Copies
Context:
Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
Class ID: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}
Snapshot Context: 13
Snapshot Context: 13
Execution Context: CoordinatorVolume Shadow Copy Service information: The COM Server with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name SW_PROV cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]
Operation:
Obtain a callable interface for this provider
List interfaces for all providers supporting this context
Query Shadow Copies
Context:
Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
Class ID: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}
Snapshot Context: 13
Snapshot Context: 13
Execution Context: Coordinator
PC Tune up did not even regaster the event
James G. Rumsey So I finally Called support for the First time after exhausting all my own resources only the have the rudest conversation with a supervisor. The Man was rude I tried to disconnect on my I phone only the have him say he was going nowhere. He literally lock my phone so I could not hang up. I will not be renewing my subscription with AVG do to the ASS that called him self A CUSTOMER SERVICE SUPERVISOR. In my opinion he has no bissness talking to anything with a heartbeat.
If you record the interaction between your Associates and your Customers I would encourage you to review it.
Hello James,
Sorry for the inconvenience caused. Upon checking your case record, I see that you have applied for the refund and the case reference is 02568432 and the case has got escalated to higher level team and they will analyze it and will reply back to you via email. Your patience is much appreciated. If you need any information, regarding this, please contact our sales support via https://support.avg.com/support_sales?l= .
Please feel free to contact us should you need any assistance.
I was charged £59.99 on 1st March 2021 and again on 10 March. this means that I have paid twice for the same subscription. Please refiund.
I was charged £59.99 on 1st March 2021 and again on 10 March. this means that I have paid twice for the same subscription. Please refiund.
I have been in a constant install /uninstall state with PC tune up over the last three months. Every time I installed it would shut down my My System Protection, giving a Event code Volume Shadow Copy Service information: The COM Server with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name SW_PROV cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]
Operation:
Obtain a callable interface for this provider
List interfaces for all providers supporting this context
Query Shadow Copies
Context:
Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
Class ID: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}
Snapshot Context: 13
Snapshot Context: 13
Execution Context: CoordinatorVolume Shadow Copy Service information: The COM Server with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name SW_PROV cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]
Operation:
Obtain a callable interface for this provider
List interfaces for all providers supporting this context
Query Shadow Copies
Context:
Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
Class ID: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}
Snapshot Context: 13
Snapshot Context: 13
Execution Context: Coordinator
PC Tune up did not even regaster the event
James G. Rumsey So I finally Called support for the First time after exhausting all my own resources only the have the rudest conversation with a supervisor. The Man was rude I tried to disconnect on my I phone only the have him say he was going nowhere. He literally lock my phone so I could not hang up. I will not be renewing my subscription with AVG do to the ASS that called him self A CUSTOMER SERVICE SUPERVISOR. In my opinion he has no bissness talking to anything with a heartbeat.
If you record the interaction between your Associates and your Customers I would encourage you to review it.
Hello James,
Sorry for the inconvenience caused. Upon checking your case record, I see that you have applied for the refund and the case reference is 02568432 and the case has got escalated to higher level team and they will analyze it and will reply back to you via email. Your patience is much appreciated. If you need any information, regarding this, please contact our sales support via https://support.avg.com/support_sales?l= .
Please feel free to contact us should you need any assistance.
Hello James,
Please accept our sincere and unreserved apology for any inconvenience this may have caused you. Please be informed that when you try to enable your Windows Firewall in Internet Explorer 9, you receive the following error message: "0x80070422"
Please visit the following link to know more about the error message and on how to overcome it : https://support.microsoft.com/en-us/kb/2617842
Regarding your refund issue our refund T3 team has provided you with the refund only for the PC TuneUp program. If you wish to apply for the refund for the each individual product please follow the instructions on the article http://avgclick.me/AVGRefundPolicy to do so. Please feel free to contact us for further assistance.
Thank you.