AVG dashboard device status incorrect

User-added image

Alain,
I apologize to for the inconvenience caused. Please share the screenshot ( http://avgclick.me/getscreenshot ) of AVG interface. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

This issue could have occurred due to incomplete installation of AVG updates. I request you to try repairing AVG installation and check if that resolves the issue.

To repair your AVG please follow these instructions:

Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
Open (Programs) -> Programs and Features, or Add or Remove Programs.
Select AVG Internet Security in the list of programs.
Click the Change or Change/Remove button.
Select Repair.
Follow the instructions on your screen to complete the installation.
Restart your computer.

Hi!

I've noticed that despite that my various devices are updated the dashboard display a status of "out-of-date". I can't make the dashboard understand this. When I click the out-of-date device I see that the scanning etc is "in progress", but it never finshes. I'm I doing something wrong or is there a bug in the dashboard that makes it display an incorrect device status?

Hello Alain,

Thank you for providing the screenshots. 
Since AVG Zen app has been discontinued for Android, you may not be able to manage your Android devices from Zen interface on your Windows computer, because the URL has been changed to my.avg.com

I would request you go to my.avg.com and enter your AVG Myaccount credentials to see the Android device information and Anti-theft notifications. Also, add and manage devices from PC Zen interface on Windows PC, instead the devices can be viewed by logging in my.avg.com and the scan and update feature cannot be monitored from the my.avg.com. However, our developers are working on the redesign of AVG Zen interface.