AVG definition update fails

Graham, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

Hello Graham,

I apologize for the inconvenience. I would request you to contact our Mobile Support team from AVG application installed on your device. It will help us to know about the device details and application settings which will be helpful for them to assist you further.

Open AVG Anti-virus app/AVG Cleaner app.
Tap on the drawer.
Click on Help and support-> Contact support and fill the form.

Regarding the virus definitions, are you facing this issue on your Windows computer? If so please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the update failed message.

Thank you.

Graham, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

I have purchased AVG ultimate but can only get trial version of AVG pro on my android device. Why can't I get the fully licenced version. Secondly virus definitions updates on this version continuously fail. Help!!