Hello Anthony,
You've reached the AVG community support forum.
We regret the inconvenience caused to you. We have already replied to your concern on your previous post. Please check that and get back to us.
Thank you for understanding.
I have used AVG Cleaner on my Android phone to clean up my storage however after following the recommended steps I was devastated to find it had deleted all of my photos out of my albums with no way to get them back from the recycling bin. These photos were so precious to me and I know I should have backed them up but I didn't know much about the cloud or google photos and had not turned the back up on. Is there any way of getting these photos and videos back, please?
Anothy Wood, I also LOST hundrens of SAVED, PRECIOUS VIDEOS, and PHOTOS by running the AVG Cleaner on my PC. I truley cried. Very devastrating , and extremely unexpected. I also had PLENTY of space left for more. I followed the direction the PROGRAM said… LOST it ALL! I had NO idea this action would happen. There is NO WAY to recover WHAT was LOST. But I am in a lousy contract with AVG technology. I am SO SORRY Anothy!!!
Hello Anthony,
You've reached the AVG community support forum.
We regret the inconvenience caused to you. We have already replied to your concern on your previous post. Please check that and get back to us.
Thank you for understanding.
Hello Ruthie.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We will certainly check and help you.
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.