AVG Deleting Files without Asking

AVG Protection
3

Hi Peggy,

I understand this must be upsetting. I will help you to fix it.

Please do the following changes in your AVG Anti Virus to make sure that the files are not removed automatically and you receive an option to decide what to do whenever a file is detected as Threat by AVG:

  1. Please open AVG Anti Virus.
  2. Click on Menu>Settings>Components
  3. Now for all the Components, please click on Customize
  4. Click on Actions Tab and change the actions to "Ask"
  5. Click on OK to save the changes
Note: Chat Support is only for Paid Customers.
1

AVG is deleting important files without asking me first.

I've used AVG for years, and in the past it's always had a choice in SETTINGS that allowed it to ASK ME before deleting anything. I can't find that setting at all anymore.

I recently ran AVG and it deleted at least a dozen important files (mostly related to running games and older programs). I had to do a System Restore to undo the havoc that it caused. These findings are quite obviously false positives — shouldn't I be the one to decide that? And I'm not comfortable trying to identify all these files and set them as "Exceptions". What if I install another program that AVG decides it doesn't like. It's like having a time bomb on my computer if I forget to identify an Exception.

Can anyone tell me where the settings are that allow me to select this option.

I've always loved AVG, but I can't use a program that doesn't work with me :frowning:

Peg

(PS: I tried to post this in AVG's CHAT, but all I got for over an hour was a rotating circle. I finally gave up – which I'm afraid I may have to do with AVG itself.)

2

Hi Peggy,

I understand this must be upsetting. I will help you to fix it.

Please do the following changes in your AVG Anti Virus to make sure that the files are not removed automatically and you receive an option to decide what to do whenever a file is detected as Threat by AVG:

  1. Please open AVG Anti Virus.
  2. Click on Menu>Settings>Components
  3. Now for all the Components, please click on Customize
  4. Click on Actions Tab and change the actions to "Ask"
  5. Click on OK to save the changes
Note: Chat Support is only for Paid Customers.