Hello Sebastian,
We can help you with this.
Did you get a error message during or post installation?
If yes, share its screenshot here to get further assistance.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Hello Sebastian,
We can help you with this.
Did you get a error message during or post installation?
If yes, share its screenshot here to get further assistance.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you for the screenshot.
Please try this offline installer https://www.avg.com/en-us/download-thank-you.php?product=FREEGSR-OFFLINE and check if that fix the issue.
If the issue persists, please let us know and we will assist you further.
Hi, screenshot attached again
Thanks.
Hi, i've just restarted installation to get this screen
and installation debug info
2018-10-13 09:40:58.760Infoinstup[14624,6656]Command: '"C:\Users\THELGI~1\AppData\Local\Temp\_av_iup.tm~a02572\instup.exe" /edition:15 /ga_clientid:32239a56-c123-4113-bbeb-04478fcbef54 /guid:d8bb6926-44d1-418b-b010-440ccdb5ac29 /is_avg_product /prod:ais /sfx:lite /sfxstorage:C:\Users\THELGI~1\AppData\Local\Temp\_av_iup.tm~a02572'
2018-10-13 09:40:58.760Infoinstup[14624,6656]CPU: Intel(R) Core(TM) i7-2700K CPU @ 3.50GHz,8
2018-10-13 09:40:58.760Infoinstup[14624,6656]OS: Windows 7 SP1 x64
2018-10-13 09:40:58.760Infoinstup[14624,6656]Memory: 35% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4083536/4194176K free
2018-10-13 09:40:58.760Infoinstup[14624,6656]DISKs: C:\ - 38GB free / 223GB total
2018-10-13 09:40:58.760Infoinstup[14624,6656]DISKs: D:\ - 596GB free / 1863GB total
2018-10-13 09:40:58.760Infoinstup[14624,6656]DISKs: F:\ - 111GB free / 465GB total
2018-10-13 09:40:58.760Infoinstup[14624,6656]Running module version: instup.exe - '18.7.4041.0'
2018-10-13 09:40:58.761Infoinstup[14624,6656]Running module version: Instup.dll - '18.7.4041.0'
2018-10-13 09:40:58.762Infomutex[14624,6656]The ownership of the fallback mutex has been successfully taken.
2018-10-13 09:40:58.785Warningsettings[14624,6656]Did not find any values in file 'programData\settings.ini'
2018-10-13 09:40:58.809Infoshepsync[14624,6656]Trying server IP address '77.234.42.66'
2018-10-13 09:40:58.852Warningshepsync[14624,6656]Exception: Unable to retrieve path of the program directory!
Code: 0x00000002 (2)
2018-10-13 09:40:58.852Infoshepsync[14624,6656]Trying server IP address '5.62.40.21'
2018-10-13 09:40:58.867Warningshepsync[14624,6656]Exception: Unable to retrieve path of the program directory!
Code: 0x00000002 (2)
2018-10-13 09:40:58.889Infoshepsync[14624,6656]Trying server IP address '5.62.40.22'
2018-10-13 09:40:58.926Warningshepsync[14624,6656]Exception: Unable to retrieve path of the program directory!
Code: 0x00000002 (2)
2018-10-13 09:40:58.926Infoshepsync[14624,6656]Trying server IP address '77.234.46.23'
2018-10-13 09:40:59.005Warningshepsync[14624,6656]Exception: Unable to retrieve path of the program directory!
Code: 0x00000002 (2)
2018-10-13 09:40:59.005Infoshepsync[14624,6656]Current postpone interval: 3600, next 7200
2018-10-13 09:40:59.008Infoevent_rout[14624,6656]Registering event handler for burger_client.send_event.7. Description: Module: C:\Users\THELGI~1\AppData\Local\Temp\_av_iup.tm~a02572\Instup.dll
2018-10-13 09:40:59.008Infoevent_rout[14624,6656]Registering event handler for burger_client.flush. Description: Module: C:\Users\THELGI~1\AppData\Local\Temp\_av_iup.tm~a02572\Instup.dll
2018-10-13 09:40:59.010Infoevent_rout[14624,14652]Registering event handler for system.network.connectivity_changed. Description: Module: C:\Users\THELGI~1\AppData\Local\Temp\_av_iup.tm~a02572\Instup.dll
2018-10-13 09:40:59.010Warningsettings[14624,14652]Did not find any values in file 'programData\burger_client.ini'
2018-10-13 09:40:59.017Infowizard[14624,6656]Running module version: HTMLayout.dll - '3.3.2.1'
2018-10-13 09:40:59.020Infowizard[14624,6656]Loaded module version: C:\Users\THELGI~1\AppData\Local\Temp\_av_iup.tm~a02572\HTMLayout.dll - '3.3.2.1'
2018-10-13 09:40:59.043Infowizard[14624,6656]Setup gui was successfully started.
2018-10-13 09:40:59.043Infoinstcore[14624,6656]Sfx setup update has started.
2018-10-13 09:40:59.062Infoservers[14624,6656]Server definition(s) loaded from 'C:\Users\THELGI~1\AppData\Local\Temp\_av_iup.tm~a02572\servers.def'
2018-10-13 09:41:01.877ErrorAres[14624,6656]Unable to resolve hosts after 2808 ms (258, ?)
2018-10-13 09:41:01.923InfoAddrInfo[14624,2664]'g3903904.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185]
2018-10-13 09:41:01.923InfoAddrInfo[14624,2664]'g3903904.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184]
2018-10-13 09:41:01.924InfoAddrInfo[14624,832]'j1504116.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185]
2018-10-13 09:41:01.925InfoAddrInfo[14624,832]'j1504116.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184]
2018-10-13 09:41:01.925InfoAddrInfo[14624,1408]'s2162786.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184]
2018-10-13 09:41:01.925InfoAddrInfo[14624,1408]'s2162786.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185]
2018-10-13 09:41:01.926InfoAddrInfo[14624,11556]'y2427103.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185]
2018-10-13 09:41:01.926InfoAddrInfo[14624,11556]'y2427103.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184]
2018-10-13 09:41:01.927InfoAddrInfo[14624,5304]'p0248097.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185]
2018-10-13 09:41:01.927InfoAddrInfo[14624,5304]'p0248097.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184]
2018-10-13 09:41:04.691ErrorAres[14624,6656]Unable to resolve hosts after 2808 ms (258, ?)
2018-10-13 09:41:04.693Infoservers[14624,6656]'http://y2427103.iavs9x.avg.u.avcdn.net/avg/iavs9x' with [195.43.73.185] chosen for 'program'
2018-10-13 09:41:04.894ErrorCurl[14624,6656]'http://y2427103.iavs9x.avg.u.avcdn.net/avg/iavs9x/servers.def.vpx' from [195.43.73.185] was not downloaded (12007, Couldn't connect to server)
2018-10-13 09:41:04.896Warningdldwrap[14624,6656]HttpGet: download type switched to WinHttp IPv4
2018-10-13 09:41:06.896Infoservers[14624,6656]'http://s2162786.iavs9x.avg.u.avcdn.net/avg/iavs9x' with [195.43.73.185] chosen for 'program'
2018-10-13 09:41:06.917InfoWinHttp[14624,6656]'http://s2162786.iavs9x.avg.u.avcdn.net/avg/iavs9x/servers.def.vpx' (1296B size, 1296B downloaded, without resume) from [195.43.73.185] was successfully downloaded
2018-10-13 09:41:06.932Infodldwrap[14624,6656]HttpGet: 'servers.def.vpx' DSA verification was successfull
2018-10-13 09:41:06.950Infoservers[14624,6656]Server definition(s) loaded from 'C:\Users\THELGI~1\AppData\Local\Temp\_av_iup.tm~a02572\servers.def'
2018-10-13 09:41:06.950Infoservers[14624,6656]'http://s2162786.iavs9x.avg.u.avcdn.net/avg/iavs9x' with [195.43.73.185] chosen for 'program'
2018-10-13 09:41:06.959InfoWinHttp[14624,6656]'http://s2162786.iavs9x.avg.u.avcdn.net/avg/iavs9x/prod-pgm.vpx' (423B size, 423B downloaded, without resume) from [195.43.73.185] was successfully downloaded
2018-10-13 09:41:06.972Infodldwrap[14624,6656]HttpGet: 'prod-pgm.vpx' DSA verification was successfull
2018-10-13 09:41:06.985Infoprod[14624,6656]LoadPartInfo: program = prg_ais-12070bfd returned 0x00000000
2018-10-13 09:41:06.985Infoprod[14624,6656]LoadPartInfo: setup = setup_ais-12070bfd returned 0x00000000
2018-10-13 09:41:06.985Infoprod[14624,6656]LoadUatInfo: uat.vpx returned 0x00000000
2018-10-13 09:41:06.985Infoengine[14624,6656]LoadLatestProdAndParts: product file 'prod-pgm.vpx' was successfully loaded.
2018-10-13 09:41:07.029Infouat[14624,6656]UpdateLatestPartInfo: called, repo_id: 'avg', part_id: program, installed_ver: ffffffff, latest_ver: 12070bfd
2018-10-13 09:41:07.058Infoengine[14624,6656]LoadLatestProdAndParts: part file part-prg_ais-12070bfd.vpx was successfully loaded.
2018-10-13 09:41:07.059Infouat[14624,6656]UpdateLatestPartInfo: called, repo_id: 'avg', part_id: setup, installed_ver: ffffffff, latest_ver: 12070bfd
2018-10-13 09:41:07.090Infoengine[14624,6656]LoadLatestProdAndParts: part file part-setup_ais-12070bfd.vpx was successfully loaded.
2018-10-13 09:41:07.091Noticeengine[14624,6656]LoadLatestProdAndParts: download product VPX 'prod-vps.vpx' was skipped.
2018-10-13 09:41:07.104Infoprod[14624,6656]LoadPartInfo: iex = iex-d returned 0x00000000
2018-10-13 09:41:07.104Infoprod[14624,6656]LoadPartInfo: jrog2 = jrog2-17fd returned 0x00000000
2018-10-13 09:41:07.104Infoprod[14624,6656]LoadPartInfo: vps = vps_win32-18100806 returned 0x00000000
2018-10-13 09:41:07.104Infoengine[14624,6656]LoadLatestProdAndParts: product file 'prod-vps.vpx' was successfully loaded.
2018-10-13 09:41:07.130Infoengine[14624,6656]LoadLatestProdAndParts: part file part-jrog2-17fd.vpx was successfully loaded.
2018-10-13 09:41:07.155Infoengine[14624,6656]LoadLatestProdAndParts: part file part-vps_win32-18100806.vpx was successfully loaded.
2018-10-13 09:41:07.156Noticepkg[14624,6656]IsFullOkay: avbugreport_ais-bfd.vpx - not okay (doesn't exist)
2018-10-13 09:41:07.156Infopkg[14624,6656]SetFullAsMarked: package avbugreport_ais
2018-10-13 09:41:07.180ErrorWinHttp[14624,6656]'http://s2162786.iavs9x.avg.u.avcdn.net/avg/iavs9x/avbugreport_ais-bfd.vpx' from [195.43.73.185] was not downloaded (12030, ?)
2018-10-13 09:41:07.183Warningdldwrap[14624,6656]HttpGet: download type switched to Curl IPv6
2018-10-13 09:41:09.183Warningservers[14624,6656]There is no suitable url for 'program' with IPv6 and http
2018-10-13 09:41:09.183Warningdldwrap[14624,6656]HttpGet: download type switched to WinHttp IPv6
2018-10-13 09:41:11.216InfoAres[14624,6656]'v8460873.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:11.216InfoAres[14624,6656]'v8460873.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:11.216InfoAres[14624,6656]'x9839213.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:11.217InfoAres[14624,6656]'x9839213.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:12.883ErrorAres[14624,6656]Unable to resolve hosts after 1697 ms (258, ?)
2018-10-13 09:41:12.887Warningservers[14624,6656]There is no suitable url for 'program' with IPv6 and http
2018-10-13 09:41:12.887Warningdldwrap[14624,6656]HttpGet: download type switched to Curl IPv4
2018-10-13 09:41:14.922InfoAres[14624,6656]'z9144846.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:14.922InfoAres[14624,6656]'z9144846.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:14.922InfoAres[14624,6656]'w4793751.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:14.922InfoAres[14624,6656]'w4793751.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:14.922InfoAres[14624,6656]'x8706753.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:14.922InfoAres[14624,6656]'x8706753.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:14.932InfoAres[14624,6656]'g1316170.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:14.932InfoAres[14624,6656]'g1316170.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:14.934InfoAres[14624,6656]'k7381077.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:14.934InfoAres[14624,6656]'k7381077.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:14.934Infoservers[14624,6656]'http://p0248097.iavs9x.avg.u.avcdn.net/avg/iavs9x' with [195.43.73.185] chosen for 'program'
2018-10-13 09:41:15.135ErrorCurl[14624,6656]'http://p0248097.iavs9x.avg.u.avcdn.net/avg/iavs9x/avbugreport_ais-bfd.vpx' from [195.43.73.185] was not downloaded (12007, Couldn't connect to server)
2018-10-13 09:41:15.137Warningdldwrap[14624,6656]HttpGet: download type switched to WinHttp IPv4
2018-10-13 09:41:17.137Infoservers[14624,6656]'http://g1316170.iavs9x.avg.u.avcdn.net/avg/iavs9x' with [195.43.73.184] chosen for 'program'
2018-10-13 09:41:17.224InfoWinHttp[14624,6656]'http://g1316170.iavs9x.avg.u.avcdn.net/avg/iavs9x/avbugreport_ais-bfd.vpx' (984527B size, 984527B downloaded, without resume) from [195.43.73.184] was successfully downloaded
2018-10-13 09:41:17.240Infodldwrap[14624,6656]HttpGet: compressed 'avbugreport_ais-bfd.vpx' DSA verification was successfull
2018-10-13 09:41:17.317Infodldwrap[14624,6656]HttpGet: uncompressed 'avbugreport_ais-bfd.vpx' DSA verification was successfull
2018-10-13 09:41:17.334Noticepkg[14624,6656]IsFullOkay: avdump_x64_ais-bfd.vpx - not okay (doesn't exist)
2018-10-13 09:41:17.334Infopkg[14624,6656]SetFullAsMarked: package avdump_x64_ais
2018-10-13 09:41:17.356ErrorWinHttp[14624,6656]'http://g1316170.iavs9x.avg.u.avcdn.net/avg/iavs9x/avdump_x64_ais-bfd.vpx' from [195.43.73.184] was not downloaded (12030, ?)
2018-10-13 09:41:17.359Warningdldwrap[14624,6656]HttpGet: download type switched to Curl IPv6
2018-10-13 09:41:19.359Warningservers[14624,6656]There is no suitable url for 'program' with IPv6 and http
2018-10-13 09:41:19.359Warningdldwrap[14624,6656]HttpGet: download type switched to WinHttp IPv6
2018-10-13 09:41:21.392InfoAres[14624,6656]'c3804090.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:21.392InfoAres[14624,6656]'c3804090.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:21.394InfoAres[14624,6656]'h2306065.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:21.394InfoAres[14624,6656]'h2306065.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:21.404InfoAres[14624,6656]'g6039228.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:21.405InfoAres[14624,6656]'g6039228.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:21.405InfoAres[14624,6656]'k3946296.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:21.405InfoAres[14624,6656]'k3946296.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:21.406Warningservers[14624,6656]There is no suitable url for 'program' with IPv6 and http
2018-10-13 09:41:21.406Warningdldwrap[14624,6656]HttpGet: download type switched to Curl IPv4 SSL
2018-10-13 09:41:23.439InfoAres[14624,6656]'k1584286.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:23.439InfoAres[14624,6656]'k1584286.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:23.473InfoAres[14624,6656]'y1152383.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:23.473InfoAres[14624,6656]'y1152383.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:25.139ErrorAres[14624,6656]Unable to resolve hosts after 1729 ms (258, ?)
2018-10-13 09:41:25.141Warningservers[14624,6656]There is no suitable url for 'program' with IPv4 and https
2018-10-13 09:41:25.141Warningdldwrap[14624,6656]HttpGet: download type switched to Curl IPv6 SSL
2018-10-13 09:41:27.174InfoAres[14624,6656]'k5972700.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:27.174InfoAres[14624,6656]'k5972700.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:27.185InfoAres[14624,6656]'f4616083.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:27.185InfoAres[14624,6656]'f4616083.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:27.185Warningservers[14624,6656]There is no suitable url for 'program' with IPv6 and https
2018-10-13 09:41:27.185Errorengine[14624,6656]UpdateToFull: Unable to download full package 'avdump_x64_ais-bfd.vpx'!
2018-10-13 09:41:27.188Errorengine[14624,6656]UpdateVPXs: package avdump_x64_ais was not updated. Status: 41223 (0x0000A107) [Server is down]
2018-10-13 09:41:27.189Noticepkg[14624,6656]IsFullOkay: avdump_x86_ais-bfd.vpx - not okay (doesn't exist)
2018-10-13 09:41:27.189Infopkg[14624,6656]SetFullAsMarked: package avdump_x86_ais
2018-10-13 09:41:27.189Infoservers[14624,6656]'http://z9144846.iavs9x.avg.u.avcdn.net/avg/iavs9x' with [195.43.73.184] chosen for 'program'
2018-10-13 09:41:27.269ErrorCurl[14624,6656]'http://z9144846.iavs9x.avg.u.avcdn.net/avg/iavs9x/avdump_x86_ais-bfd.vpx' from [195.43.73.184] was not downloaded (12024, Unknown error)
2018-10-13 09:41:27.269Warningdldwrap[14624,6656]HttpGet: download type switched to WinHttp IPv4
2018-10-13 09:41:29.269Infoservers[14624,6656]'http://y1152383.iavs9x.avg.u.avcdn.net/avg/iavs9x' with [195.43.73.184] chosen for 'program'
2018-10-13 09:41:29.296ErrorWinHttp[14624,6656]'http://y1152383.iavs9x.avg.u.avcdn.net/avg/iavs9x/avdump_x86_ais-bfd.vpx' from [195.43.73.184] was not downloaded (12030, ?)
2018-10-13 09:41:29.300Warningdldwrap[14624,6656]HttpGet: download type switched to Curl IPv6
2018-10-13 09:41:31.300Warningservers[14624,6656]There is no suitable url for 'program' with IPv6 and http
2018-10-13 09:41:31.300Warningdldwrap[14624,6656]HttpGet: download type switched to WinHttp IPv6
2018-10-13 09:41:33.300Warningservers[14624,6656]There is no suitable url for 'program' with IPv6 and http
2018-10-13 09:41:33.300Warningdldwrap[14624,6656]HttpGet: download type switched to Curl IPv4 SSL
2018-10-13 09:41:35.344InfoAres[14624,6656]'c7104177.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:35.344InfoAres[14624,6656]'c7104177.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:35.345InfoAres[14624,6656]'d0294595.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:35.345InfoAres[14624,6656]'d0294595.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:35.345Warningservers[14624,6656]There is no suitable url for 'program' with IPv4 and https
2018-10-13 09:41:35.345Warningdldwrap[14624,6656]HttpGet: download type switched to Curl IPv6 SSL
2018-10-13 09:41:37.377InfoAres[14624,6656]'p8030717.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:37.377InfoAres[14624,6656]'p8030717.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:37.378InfoAres[14624,6656]'t7163583.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:37.378InfoAres[14624,6656]'t7163583.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:37.378Warningservers[14624,6656]There is no suitable url for 'program' with IPv6 and https
2018-10-13 09:41:37.378Errorengine[14624,6656]UpdateToFull: Unable to download full package 'avdump_x86_ais-bfd.vpx'!
2018-10-13 09:41:37.381Errorengine[14624,6656]UpdateVPXs: package avdump_x86_ais was not updated. Status: 41223 (0x0000A107) [Server is down]
2018-10-13 09:41:37.428Infopkg[14624,6656]IsFullOkay: instcont_ais-bfd.vpx - is okay (it exists and has valid signature)
2018-10-13 09:41:37.738Infopkg[14624,6656]IsFullOkay: instup_ais-bfd.vpx - is okay (it exists and has valid signature)
2018-10-13 09:41:37.738Noticepkg[14624,6656]IsFullOkay: offertool_ais-bfd.vpx - not okay (doesn't exist)
2018-10-13 09:41:37.739Infopkg[14624,6656]SetFullAsMarked: package offertool_ais
2018-10-13 09:41:37.774InfoAres[14624,6656]'l0908067.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:37.774InfoAres[14624,6656]'l0908067.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:37.774InfoAres[14624,6656]'y7391508.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:37.774InfoAres[14624,6656]'y7391508.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:37.774Infoservers[14624,6656]'http://k3946296.iavs9x.avg.u.avcdn.net/avg/iavs9x' with [195.43.73.185] chosen for 'program'
2018-10-13 09:41:37.815ErrorCurl[14624,6656]'http://k3946296.iavs9x.avg.u.avcdn.net/avg/iavs9x/offertool_ais-bfd.vpx' from [195.43.73.185] was not downloaded (12024, Unknown error)
2018-10-13 09:41:37.818Warningdldwrap[14624,6656]HttpGet: download type switched to WinHttp IPv4
2018-10-13 09:41:39.819Infoservers[14624,6656]'http://s2162786.iavs9x.avg.u.avcdn.net/avg/iavs9x' with [195.43.73.184] chosen for 'program'
2018-10-13 09:41:39.843ErrorWinHttp[14624,6656]'http://s2162786.iavs9x.avg.u.avcdn.net/avg/iavs9x/offertool_ais-bfd.vpx' from [195.43.73.184] was not downloaded (12030, ?)
2018-10-13 09:41:39.845Warningdldwrap[14624,6656]HttpGet: download type switched to Curl IPv6
2018-10-13 09:41:41.845Warningservers[14624,6656]There is no suitable url for 'program' with IPv6 and http
2018-10-13 09:41:41.845Warningdldwrap[14624,6656]HttpGet: download type switched to WinHttp IPv6
2018-10-13 09:41:43.845Warningservers[14624,6656]There is no suitable url for 'program' with IPv6 and http
2018-10-13 09:41:43.845Warningdldwrap[14624,6656]HttpGet: download type switched to Curl IPv4 SSL
2018-10-13 09:41:45.890InfoAres[14624,6656]'w5671581.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.185] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:45.890InfoAres[14624,6656]'w5671581.iavs9x.avg.u.avcdn.net' domain was resolved into [195.43.73.184] via DNS servers [8.8.8.8,8.8.4.4]
2018-10-13 09:41:47.556ErrorAres[14624,6656]Unable to resolve hosts after 1708 ms (258, ?)
2018-10-13 09:41:47.559Warningservers[14624,6656]There is no suitable url for 'program' with IPv4 and https
2018-10-13 09:41:47.559Warningdldwrap[14624,6656]HttpGet: download type switched to Curl IPv6 SSL
2018-10-13 09:41:49.559Warningservers[14624,6656]There is no suitable url for 'program' with IPv6 and https
2018-10-13 09:41:49.559Errorengine[14624,6656]UpdateToFull: Unable to download full package 'offertool_ais-bfd.vpx'!
2018-10-13 09:41:49.562Errorengine[14624,6656]UpdateVPXs: package offertool_ais was not updated. Status: 41223 (0x0000A107) [Server is down]
2018-10-13 09:41:49.653Infopkg[14624,6656]IsFullOkay: setgui_ais-bfd.vpx - is okay (it exists and has valid signature)
2018-10-13 09:41:49.675Warningsettings[14624,1740]Did not find any values in file 'programData\settings.ini'
2018-10-13 09:41:49.675Warningsettings[14624,1740]Did not find any values in file 'C:\ProgramData\AVG\Antivirus\settings.ini'
2018-10-13 09:41:49.679Warningsettings[14624,14652]Did not find any values in file 'C:\ProgramData\AVG\Antivirus\burger_client.ini'
2018-10-13 09:41:49.786Errortasks[14624,10328]Exception: CURL failed. CURL error code: 7. Couldn't connect to server. Failed to connect to ssl.google-analytics.com port 443: Connection was aborted
Code: 0x00000007 (7)
Sebastian, please share the screenshot http://avgclick.me/getscreenshot of the error message from AVG window to assist further.
Generally, the installation may fail if you have an older version of AVG installed on your computer.
Please remove the older version of AVG or third party security from your computer and then try to install AVG.