Hello John,
We are sorry to hear that. Please be informed that you will be able to restore the files that were blocked by AVG in your computer, if you still have any issue, we suggest you to disable AVG temporarily and then check if you are able to access this exe file. Because, the file might have got restored and may still show in the quarantine folder. We suggest you to disable AVG temporarily(http://avgclick.me/TempDisableAVG) and check if you are able to access this application.
Thank you.
Hello, I'm using Windows XP and running AVG Free Protection
AVG some days ago deleted (without any notice) an .exe file which is essential for my work.
I found it in the Quarantine but when I select it and choose Restore or Extract nothing happens, it just stays there. I tried to update the program and restarted my PC many times but the problem persists.
The file remains trapped there. Please help, I really need this file since I can not find it anywhere else.
Hello John,
We are sorry to hear that. Please be informed that you will be able to restore the files that were blocked by AVG in your computer, if you still have any issue, we suggest you to disable AVG temporarily and then check if you are able to access this exe file. Because, the file might have got restored and may still show in the quarantine folder. We suggest you to disable AVG temporarily(http://avgclick.me/TempDisableAVG) and check if you are able to access this application.
Thank you.