AVG does not Scan, Uninstall or Repair

AVG Performance
4

John,
We are sorry to hear about the inconvenience caused, we appreciate all the efforts you have gone through. In this case,  we would suggest you to perform a re-installation of your AVG Free program. Click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run your AVG remover tool which clears all the traces of AVG, once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C: and remove it. Now, go to this link http://www.avg.com/us-en/download and download your AVG AntiVirus Free version. Once the installation gets completed, restart your device. Let us know if you face any difficulties. Thank you.

1

Hey everybody,
I have an acute (!) problem with my AVG Free version.
It will not scan my computer or even part of it, and I cannot repair it, or uninstall it in order to reinstall, or install on top of it with the latest version.

I have Windows 10… and also CC Cleaner. Possibly the latter has anything to do with this?

Also I cannot activate Windows defender instead.

I keep getting these error codes:
0xE0010002
0xe001f90b
and General error (0x0643) with error code: 0xC0070643

What on earth is going on here??

5

John,
We are sorry to hear about the inconvenience caused, we appreciate all the efforts you have gone through. In this case,  we would suggest you to perform a re-installation of your AVG Free program. Click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run your AVG remover tool which clears all the traces of AVG, once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C: and remove it. Now, go to this link http://www.avg.com/us-en/download and download your AVG AntiVirus Free version. Once the installation gets completed, restart your device. Let us know if you face any difficulties. Thank you.

3

John,
Pleased to know that you appear to be sorted now. Thanks for returning to the Community & posting and for your suggestions. Thank you for choosing an AVG solution for your computer. Please, feel free to let us know if you require any further assistance, we are working round the clock. Thank you!

2

Thank you Ranjani for your very quick response. This did really help!
Perhaps AVG would think of adding your advice to their main support pages so that one would not have to go through all these phases to have the problem solved…

Thanks once again!